Account Manager

Mac Papers and Packaging•Miami, FL

About The Position

The Account Manager develops and maintains strong customer relationships, understands assigned customers’ business needs, and creates solutions that guide and advise customers toward the profitable sale of Mac Papers’ Packaging and Paper products. The role focuses on maintaining existing business while identifying new sales leads through prospecting, business directories, client referrals, and other methods. Duties may vary based on management needs. The position includes managing and growing accounts and a sales territory, identifying customer needs, recommending value-added solutions, and maintaining knowledge of market conditions, product innovations, and competitors. The Account Manager provides timely customer service, collaborates with internal teams and suppliers, participates in meetings and training, performs administrative and analytical work, and works with Credit on past-due accounts and new-account credit evaluations. The employee works under typical office conditions, with fluctuating noise levels, and is exposed to weather and typical driving conditions due to travel and driving responsibilities. The role involves regular communication, detailed and concurrent tasks, deadlines, and interaction with managers, staff, and customers. Physical demands include prolonged walking and standing, talking and hearing in person and by telephone, reaching, and lifting up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED required.
Proven track record of delivering on defined sales objectives.
Sales experience required.
B2B consultative sales experience with a successful record of sales and territory growth.
Strong interpersonal skills, time-management experience, and a self-starter orientation.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Strong analytical and problem-solving skills.
Competitive, self-confident, and growth-oriented approach.
Ability to use CRM for daily business activities, planning, and pipeline progression.
Ability to use order-entry systems and respond to email effectively.
Valid driver’s license and insurable driving record.
Ability to use a Windows-based computer efficiently.
Strong attention to detail and ability to handle multiple priorities in a fast-paced environment.
Strong interpersonal, organizational, oral, and written communication skills.
Ability to read and communicate in English for safe and effective job performance and business operations.
Ability to work independently and as part of a team.
Must pass a drug screen and criminal background check.
Ability to walk and stand continuously for long periods, talk and hear in person and by telephone, reach with hands and arms, meet close- and distance-vision requirements, and adjust focus.
Ability to lift up to 25 pounds.
Ability to read and interpret data, information, and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; learn and apply new information or skills; perform detailed and concurrent tasks; work under intensive deadlines with frequent interruptions; and work independently with little supervision.

Nice To Haves

Four-year bachelor’s degree or equivalent experience preferred.
Two to four years of experience selling to businesses is a plus.

Responsibilities

Maintain and aggressively grow the existing account base.
Develop and execute a territory business plan for quarterly review with commercial leadership.
Prospect, identify, and develop customers for new business opportunities across Mac Papers’ products.
Develop and actively manage the CRM pipeline, including periodic reviews with line-of-business leadership.
Identify customer needs and recommend value-added solutions that improve customer processes and profitability.
Stay informed about market conditions, product innovations, and the competitive landscape.
Build customer relationships from ownership and management through floor-level contacts.
Provide timely communication and customer service internally and externally.
Work effectively with Commercial leadership, Customer Service, Operations, and other Mac employees.
Participate in commercial meetings and off-site product and sales training.
Perform administrative duties, including budgeting and reporting.
Review and analyze reports, including special-order requests, customer bid files, and sales and gross-profit-margin data.
Work with Credit to collect past-due accounts and evaluate credit when opening new accounts.
Collaborate with equipment and consumable suppliers to target, assess, present, and close business.
Perform other duties as required.