Account Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Ability to work and communicate effectively with others and promote a team environment.
• Support coworkers.
• Listen to problems to understand them clearly and provide solutions to customers.
• Ability to thrive in a fast-paced, high-volume work environment.
• Ability to accept constructive criticism from internal and external sources and learn from mistakes to improve professional skills.
• Basic computer skills.
• Regular and predictable attendance.

Nice To Haves

• Bachelor’s degree or relevant experience.
• Knowledge of Microsoft Office programs such as Word and Excel.

Responsibilities

• Build customer relationships and identify opportunities for stability and long-term growth by understanding customer expectations and preferences.
• Book freight aggressively and promptly to keep drivers moving daily and reduce layovers.
• Plan ahead with the Operations group throughout the day and book freight in advance when possible.
• Identify potential service failures and work with Operations to resolve them.
• Provide customer status updates as required and offer solutions to problems.
• Solicit potential and new business from active customers through weekly emails and phone calls.
• Record customer solicitation and sales activity in Salesforce.
• Enter data accurately and completely into the TMW system.
• Use customer-issued scorecards to improve service and meet customer expectations.
• Update customer websites with shipment information.
• Manage carrier scorecards and determine carrier qualification to move freight.
• Obtain and set pickup and delivery appointments when applicable.
• Communicate customer changes and needs to Operations and Sales teams and serve as an internal conduit for customers.
• Comply with company policies, procedures, and applicable laws and regulations.
• Perform additional duties as assigned.