Customer Account Manager

Ontic•Creedmoor, NC

2d•Onsite

About The Position

Ontic is hiring a Customer Account Manager at its Creedmoor, North Carolina facility. The role serves as a key contact for original equipment manufacturer (OEM) customers and manages a portfolio of accounts, supporting customer relationships and sales plans throughout the order and delivery process. The manager coordinates pricing, quotations, purchase orders, order reviews, customer onboarding, account documentation, and delivery commitments while keeping customers and internal stakeholders informed. Working closely with customer service, sales, estimating, operations, and other cross-functional teams, the Customer Account Manager helps resolve customer and delivery issues, monitor order performance, respond to warranty requests and claims, and develop recovery plans for overdue orders. The position supports customer satisfaction, sales performance, reliable delivery, and financial, on-time delivery, and turnaround-time targets. The role is onsite and requires access to U.S. export-controlled information; applicants must meet the stated U.S. Person requirement.

Requirements

High school diploma or GED.
At least 3 years of relevant work experience.
At least 1 year of experience working in a cross-functional or matrixed organizational environment.
Proficiency with Microsoft Office applications, including organizing information, managing documentation, and communicating effectively.
Strong organizational and coordination skills, including the ability to manage multiple customer priorities, follow up on outstanding actions, and meet deadlines.
Effective written and verbal communication skills and the ability to build productive relationships with customers and internal stakeholders.
Ability to collaborate across teams, resolve customer issues, and support timely order fulfillment and delivery.
Must meet export control compliance requirements as a U.S. Person, as defined in 22 C.F.R. §120.15 (U.S. citizen, lawful permanent resident, asylee, or refugee).

Nice To Haves

Associate degree.

Responsibilities

Manage a portfolio of OEM customer relationships, serve as a key point of contact, maintain customer satisfaction, and support established sales plans.
Coordinate customer pricing, requests for quotation, and proposals with the Estimating team, ensuring accurate and timely responses.
Manage incoming purchase orders, order revisions, and customer requirements, maintaining accurate records and updates in customer relationship management systems.
Coordinate sales order reviews, customer onboarding activities, and account documentation to support efficient order processing and customer communication.
Monitor order backlogs, work-in-progress reports, shipment schedules, and delivery commitments; communicate updates and resolve issues with customers and internal stakeholders.
Collaborate with cross-functional teams to prioritize customer requirements, address delivery challenges, and support financial, on-time delivery, and turnaround-time targets.
Review and coordinate responses to warranty requests, customer claims, and other support inquiries.
Help develop recovery plans for overdue orders and maintain required inventory levels.

Benefits

Goal Share bonus program; employees are automatically enrolled.
Paid volunteering time.
24/7 confidential wellbeing support through the Employee Assistance Program (EAP).
Employee discounts across a range of retailers and services.
Learning and development opportunities.
Employee referral program.
Comprehensive medical insurance.
Competitive PTO, holiday pay, and sick leave.
401(k) plan with up to 4% company match.
9/80 work schedule where applicable.