Outside Account Manager

Arizona Labor Force, Inc.•Phoenix, AZ

2d•$50,000 - $55,000

About The Position

The Outside Account Manager builds long-term, trusting customer relationships and manages a portfolio of assigned accounts. The role develops business with existing customers, seeks new sales opportunities, and addresses issues that arise in the field. It requires proactive follow-up, assertiveness, and the ability to de-escalate situations. The position also supports customer satisfaction, sales growth, and coordination with sales and operations teams.

Requirements

At least 2 years of experience as an Account Manager, Sales Manager, or in a similar role.
High school diploma or equivalent.

Nice To Haves

Experience in the staffing industry or a related field.
Bachelor's degree in Marketing, Sales, Business, or a related field.

Responsibilities

Maintain relationships with new and existing customers to solicit business and meet or exceed sales goals.
Communicate with customers and leads to understand their product or service needs and recommend solutions.
Visit customer sites to check that workplace safety standards are being followed.
Conduct and document site safety surveys as needed.
Maintain communication with the Sales team regarding new clients.
Source and develop client referrals.
Negotiate with clients within established guidelines.
Respond to sales inquiries and service concerns by phone, electronically, or in person.
Identify and pursue new or potential clients for the Sales team.
Negotiate contracts and close agreements to maximize profits.
Develop trusted-advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Maintain customer satisfaction through ongoing communication and relationship management, and resolve post-sale issues.
Assist with negotiating contracts and sales agreements with clients.
Collaborate with operations and sales teams to identify and grow opportunities within assigned territories.
Ensure timely and successful delivery of solutions according to customer needs and objectives.
Develop business with existing clients and identify areas for improvement to meet sales quotas.
Keep existing and previous customers informed about relevant new products, services, and enhancements.
Maintain detailed sales activity reports, including calls, orders, sales, lost business, and customer or vendor relationship problems.
Perform other duties as assigned.