Brokerage Account Manager

Venture•Indianapolis, IN

About The Position

The Account Manager provides customer service by building and maintaining customer relationships and responding to customers’ needs and expectations. The role also involves soliciting potential and new business from active customers. The position works closely with Operations and Sales to book freight, maintain service, share customer information internally, and support efficient operations. It requires regular and predictable attendance and work in a fast-paced, high-volume environment.

Requirements

High school diploma or equivalent.
Ability to work and communicate effectively with others and promote a team environment.
Support coworkers.
Listen to problems to understand them clearly and provide solutions to customers.
Ability to thrive in a fast-paced, high-volume work environment.
Ability to accept constructive criticism from internal and external sources and learn from mistakes to improve professional skills.
Basic computer skills.
Regular and predictable attendance.

Nice To Haves

Bachelor’s degree or relevant experience.
Knowledge of Microsoft Office programs such as Word and Excel.

Responsibilities

Build customer relationships and identify opportunities for stability and long-term growth by understanding customer expectations and preferences.
Book freight aggressively and promptly to keep drivers moving daily and reduce layovers.
Plan ahead with the Operations group throughout the day and book freight in advance when possible.
Identify potential service failures and work with Operations to resolve them.
Provide customer status updates as required and offer solutions to problems.
Solicit potential and new business from active customers through weekly emails and phone calls.
Record customer solicitation and sales activity in Salesforce.
Enter data accurately and completely into the TMW system.
Use customer-issued scorecards to improve service and meet customer expectations.
Update customer websites with shipment information.
Manage carrier scorecards and determine carrier qualification to move freight.
Obtain and set pickup and delivery appointments when applicable.
Communicate customer changes and needs to Operations and Sales teams and serve as an internal conduit for customers.
Comply with company policies, procedures, and applicable laws and regulations.
Perform additional duties as assigned.