Transportation & Logistics - Brokerage Account Manager [810]

TCI Transportation • North Richland Hills, TX

1d • $85,000 - $110,000 • Onsite

About The Position

TCI Transportation is seeking a proactive, relationship-driven Brokerage Account Manager to manage assigned customer accounts, resolve shipping challenges, and grow business through dependable service. The role owns customer relationships, identifies opportunities to expand transportation services, and works to maximize revenue and profitability across assigned accounts. This is an onsite position in North Richland Hills, Texas, with a Monday–Friday schedule from 7:30 AM to 4:00 PM. Potential annual earnings are $85,000–$110,000, consisting of base salary and commissions.

The Brokerage Account Manager serves as the primary customer contact and communicates proactively, provides quotes, coordinates pricing and proposals, and helps ensure shipments and billing are accurate. The role also maintains customer information and procedures, and partners with Credit and Accounting to address payment delays and account issues. Responsiveness is central: customer emails and quotes through transportation management systems are expected to receive responses within 30 minutes, quotes should be followed up on after 30 minutes if unanswered, and assigned customers should receive weekly contact, including at least five phone conversations per week.

TCI Transportation is a family-owned transportation company with operations across the country, providing dedicated fleet, leasing, logistics, and maintenance services. Its stated core values are Dedication, Positiveness, Innovation, Ethics, and Accountability.

Requirements

• At least 2 years of experience brokering freight in the transportation industry.
• Strong written and verbal communication and interpersonal skills.
• Basic math skills.
• Confident decision-making and the ability to remain composed under pressure.
• Strong organization, time management, and attention to detail.
• Self-driven work ethic and willingness to take ownership.
• Sound business ethics and respect for confidential information.
• Collaborative approach and flexibility to learn.

Nice To Haves

• Inside sales or account management experience within transportation.
• Proficiency in McLeod, Excel, Microsoft Word, and Outlook.
• A college degree; this is a plus, not a requirement.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, understand customer expectations, communicate consistently, and take ownership of resolving issues.
• Grow existing accounts by increasing contractual freight volume, identifying strategic spot opportunities, and recommending solutions that meet customers’ shipping needs.
• Provide proactive customer service, anticipate challenges, keep customers updated, and recommend improvements or cost-effective shipping options.
• Coordinate with Pricing, brokers, and leadership to provide competitive quotes and submit customer proposals and bids on time, including requests for proposals and quotations.
• Build shipments, complete manual and electronic order entry, and ensure shipment rates are accurate for billing.
• Maintain accurate customer contacts and activity in the CRM, and create or update account-specific tracking and scheduling procedures.
• Partner with Credit and Accounting to address payment delays, resolve account issues, and help prevent interruptions to customer freight.
• Respond to customer emails within 30 minutes and provide quotes through customer transportation management systems within 30 minutes.
• Follow up on unanswered quotes after 30 minutes, maintain weekly contact with assigned customers, and speak with customers by phone at least five times per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed