Brokerage Account Management Specialist

Hub Group•Easton, MD

2d•Onsite

About The Position

The Account Management Specialist is responsible for managing day-to-day customer accounts within Hub Group's Brokerage division. This role serves as a key point of contact for customers, ensuring successful shipment execution, resolving service issues, and partnering with internal teams to deliver exceptional customer service while supporting account growth and profitability.

Requirements

Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
Highly effective communication, both verbal and written.
Attention to detail, organizational skills, and customer focused.
Ability to work weekend rotation when scheduled.

Nice To Haves

Bachelor's degree in business, logistics, supply chain, or management preferred.
Experience in the transportation industry preferred.
Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.

Responsibilities

Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
Review and manage accessorial charges, billing discrepancies, and account-related inquiries.
Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
Collaborate with Carriers, Operations, Sales, and other internal teams to meet customer requirements.