Account Management Specialist

Aston Carter•Eastlake, OH

8d•$25 - $27•Onsite

About The Position

This entry-level Account Management Specialist role blends inside sales, marketing support, customer service, and administrative responsibilities to help drive business growth and deliver exceptional customer experiences. The position is ideal for someone looking to launch a career in sales, marketing, business development, or customer success while building strong communication and business skills in a professional environment.

Requirements

Strong customer service skills with a customer-focused mindset and professional demeanor.
Ability to perform accurate data entry and maintain organized records and spreadsheets.
Interest in inside sales and business development, including outbound outreach and lead qualification.
Administrative support capabilities, including managing documentation, reports, and scheduling.
Account management aptitude with the ability to build and maintain positive customer relationships.
Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
Excellent verbal and written communication skills for interacting with customers and internal teams.
Ability to learn quickly and adapt in a fast-paced environment.
Comfort communicating with customers via phone, email, chat, and professional networking platforms.
High school diploma or equivalent.

Nice To Haves

Associate's or Bachelor's degree is preferred.
Experience in internships, customer service, retail, hospitality, marketing, or sales is a plus.
Experience with CRM systems is helpful but not required.
Strong computer literacy and ability to work with various business software tools.
Highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously.
Motivated to learn, grow, and advance within a professional environment.
Energetic and driven, with an interest in developing a career in sales, marketing, business development, or customer success.

Responsibilities

Conduct outbound calls, emails, and LinkedIn outreach to prospective customers to generate interest and new business opportunities.
Qualify leads and identify potential business opportunities based on customer needs and company offerings.
Schedule meetings and appointments for senior sales team members and ensure accurate calendar coordination.
Maintain accurate and up-to-date customer records within CRM systems and other tracking tools.
Assist with quote preparation, follow-up activities, and general sales support to help close deals.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues with a focus on providing exceptional service and positive experiences.
Process customer orders, service requests, and account updates with attention to detail and accuracy.
Coordinate with internal teams to ensure customer needs are met and commitments are fulfilled.
Build and maintain positive, long-term customer relationships through consistent communication and follow-up.
Research prospective customers and target markets to support lead generation and marketing strategies.
Help create marketing content, presentations, and communications that support sales and outreach efforts.
Track marketing campaign performance and maintain marketing databases and contact lists.
Support event, trade show, and networking initiatives as needed, including preparation and follow-up activities.
Maintain organized reports, spreadsheets, and customer records to support sales and account management activities.
Update CRM and sales tracking tools regularly to ensure data accuracy and visibility for the team.
Generate basic sales and activity reports to help monitor performance and identify opportunities.
Support special projects and process improvement initiatives that enhance sales, marketing, and customer service operations.