Brokerage Account Management Specialist

TAGG Logistics/Hub Group • Easton, MD

3d • $45,000 - $52,500 • Onsite

About The Position

The Account Management Specialist is responsible for managing day-to-day customer accounts within Hub Group's Brokerage division. This role serves as a key point of contact for customers, ensuring successful shipment execution, resolving service issues, and partnering with internal teams to deliver exceptional customer service while supporting account growth and profitability.

Requirements

• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Ability to work weekend rotation when scheduled.

Nice To Haves

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.

Responsibilities

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Review and manage accessorial charges, billing discrepancies, and account-related inquiries.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Collaborate with Carriers, Operations, Sales, and other internal teams to meet customer requirements.
• Duties, responsibilities and activities may be assigned or changed from time to time.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level