Regional Brokerage Manager

NNR Global Logistics USA•Elk Grove Village, IL

About The Position

The Regional Customs Brokerage Manager oversees and drives customs brokerage performance within a designated region. The role ensures compliance with U.S. Customs and Border Protection (CBP) regulations, company policies, and client service standards while leading a team of licensed brokers, entry writers, and support staff to clear import shipments accurately and on time. The manager leads regional workflow, improves efficiency and compliance, develops staff, and collaborates with logistics, operations, sales, and other functional areas to provide customer service. The role also oversees CBP-required operating and recordkeeping procedures, regional brokerage operations, customs-entry documentation, and coordination with brokerage leads across regional offices. The position is supervised by the Corporate Customs Broker and National Customs Brokerage Manager for compliant U.S. Customs entries. The position involves driving to local ports, warehouses, and consignees to transact customs business and arrange transportation and storage of goods. At least annual travel to other branch offices with customs operations is required.

Requirements

High school diploma or GED.
Currently licensed by CBP as a customs broker, with no pending penalties or restrictions on operating as a broker.
At least 2 years of experience managing others in the freight-forwarding industry.
At least 5 years of experience as a licensed customs broker.
At least 3 years of experience as an entry writer.
Basic training in ISO.
Solid math skills for calculating duties, freight, storage, and other charges.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Valid driver’s license.
Sufficient near vision to read and write information accurately.
Ability to exert up to 20 pounds of force occasionally, frequently, and/or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

Associate degree preferred.

Responsibilities

Oversee all customs business and regional brokerage workflow, ensuring operations follow established procedures and work instructions.
Establish and supervise operating and recordkeeping procedures required by CBP.
Assign, train, supervise, and advise brokerage managers, customs brokers, entry writers, and other import personnel on the entry, importation, storage, and transportation of goods into the U.S.
Process compliant U.S. Customs entries under the supervision of the Corporate Customs Broker and National Customs Brokerage Manager.
Manage brokerage staff in accordance with company policies and customs-clearance requirements.
Redirect work during staffing shortages or office outages.
Ensure documents required by CBP and Participating Government Agencies are correct and complete.
Classify goods and determine applicable duty rates using knowledge of CBP rules and regulations.
Prepare and file documentation required for goods to clear customs and enter U.S. commerce.
Maintain current knowledge of CBP regulations and procedures, including required continuing education, and knowledge of Participating Government Agencies, hazardous materials, and live animals.
Coordinate with brokerage leads in regional offices to support effective and compliant operations.
Perform customer-service correspondence with customs authorities and overseas partners, including email and fax communications.
Interview, train, plan, assign, and direct work; address complaints.
Listen to, understand, and clarify concerns raised by coworkers and business clients.
Comply with NNR USA standards and regulations to encourage safe and efficient business operations.
Drive to local ports, warehouses, and consignees to transact customs business and effect transportation and storage of goods.
Travel at least annually to other branch offices where NNR maintains customs operations.
Perform other duties as requested by management.