Regional Brokerage Manager

NNR Global Logistics USA Inc.•Elk Grove Village, IL

4d•$95,000 - $105,000•Onsite

About The Position

The Regional Customs Brokerage Manager is responsible for overseeing and driving the performance of customs brokerage operations within a designated region. This role ensures compliance with all U.S. Customs and Border Protection (CBP) regulations, company policies, and client service standards. The manager provides strategic and operational leadership to a team of licensed brokers, entry writers, and support staff, ensuring timely and accurate clearance of import shipments.

Requirements

High School diploma or GED.
Currently licensed by CBP as a customs broker, with no pending penalties or restrictions on operating as a broker.
Five (5) years’ experience as a licensed customs broker.
Three (3) years’ experience in as an entry writer.
Basic training in ISO.
Solid math skills to calculate duties and freight, storage, and other charges.
Proficient in Microsoft applications: Word, Excel, PowerPoint.
Must have a valid driver’s license.

Nice To Haves

Associates degree preferred
Minimum two (2) years prior experience managing others in a freight forwarding industry.

Responsibilities

Oversee all Customs business in the designated region.
Manage regional workflow, optimize processes for efficiency and compliance, mentor and develop staff, and collaborate with other functional areas such as logistics, operations, and sales to deliver superior customer service.
Establish and supervise all operating and recordkeeping procedures required by CBP.
Assign, train, supervise and advise all other Brokerage Managers, Customs Brokers, Entry Writers and other import personnel within the region in the entry, importation, storage and transportation of goods into the U.S.
Process compliant U.S. Customs entries following CBP’s regulations for customers under the supervision of the Corporate Customs Broker and National Customs Brokerage Manager.
Directly manage the Brokerage staff in accordance with the company’s policies and processing of Customs clearances.
Ensure that daily Brokerage operations are performed within the established procedures and work instructions.
Redirect work in the event of short staff situation or office outage.
Ensure that all documents required by CBP and Participating Government Agency (PGA) regulations are correct and complete.
Utilize experience and knowledge of CBP rules and regulations to classify goods and determine applicable duty rates.
Prepare and file with CBP all documentation required for goods to clear customs and enter the commerce of the U.S.
Maintain up to date knowledge, including any needed continuing education, of the regulations and procedures of CBP for the classification and entry of goods and knowledge of PGA’s, Hazardous material and live animals.
Liaison with Brokerage leads in all regional offices to ensure Brokerage department is running effectively and compliantly.
Perform customer service duties with correspondence to customs and overseas partners, emails fax, etc.
Interview, train, plan, assign and direct work, address complaints.
Comply at all times with NNR USA standards and regulations to encourage safe and efficient business operations.
Perform other duties as requested by management.