Customs Brokerage Manager

Mallory Alexander International Logistics • Memphis, TN

3d

About The Position

Mallory Alexander International Logistics is seeking a Customs Brokerage Manager to lead and oversee U.S. import customs brokerage and import operations. The manager will oversee daily import activity, ensure regulatory compliance, maintain customer relationships, and lead a high-performing team. The role includes responsibility for customs clearance and shipment handling, entry writing and related import processes, departmental performance, and team development.

Requirements

• Licensed Customs Broker (LCB).
• Bachelor’s degree in Logistics, Supply Chain, International Business, or a related field.
• At least 7 years of U.S. customs brokerage and import operations experience.
• Supervisory or management experience in customs brokerage and/or import operations.
• Strong knowledge of CBP regulations, HTS classification, valuation, country of origin, and PGA requirements.
• Strong experience with air and ocean imports and entry writing.
• Experience managing departmental budgets, profitability, and business growth.
• Excellent customer service, communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Nice To Haves

• CCS certification.
• CargoWise experience.

Responsibilities

• Lead daily customs brokerage and air/ocean import operations, ensuring timely and accurate customs clearance and shipment handling.
• Oversee import entry writing, classification, valuation, documentation, billing, and post-entry activities.
• Ensure compliance with CBP regulations, PGA requirements, customer SOPs, and company policies.
• Serve as the escalation point for complex customs, import, operational, and customer issues.
• Manage customer relationships and support customer retention and business growth.
• Monitor department productivity, service levels, profitability, and operational performance.
• Identify and implement process improvements to increase efficiency, accuracy, and compliance.
• Hire, train, coach, and develop team members while managing performance and staffing needs.
• Work closely with carriers, customers, and internal teams to ensure smooth import operations.
• Stay current on changes to U.S. customs regulations, tariffs, and government agency requirements.

Benefits

• Competitive compensation
• Robust benefits
• Family environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager