Account Manager, Freight Brokerage

Five Star Trucking • Willoughby, OH

8d

About The Position

Five Star Trucking, Inc., a family-run freight brokerage and carrier, is seeking an Account Manager to own and grow a portfolio of shipper accounts. The role manages customer relationships throughout the shipment lifecycle, from quoting through final delivery, and focuses on increasing freight volume, revenue, and gross margin. The Account Manager works closely with Track and Trace, Carrier Sales, Pricing, and the Sales team to maintain service levels, onboard customers, identify opportunities, and develop account growth plans.

The position includes handling tenders and quote requests through email, customer portals, or EDI; monitoring open loads and anticipating service issues; conducting proactive outreach to identify new freight and lanes; maintaining accurate TMS records; and preparing for and leading customer business reviews. Success is measured through account retention, load and margin growth, customer relationships, and ownership of team scorecard results. The schedule is Monday through Friday, 8:00 AM–5:00 PM.

Requirements

• At least 3 years of experience in a customer-facing or account management role.
• Working knowledge of Full Truckload (FTL) operations and the domestic truckload market.
• Strong communication and negotiation skills.
• Comfort working with revenue and margin numbers.
• Ability to self-start and manage competing priorities in a fast-moving environment.

Nice To Haves

• Transportation, freight brokerage, or logistics experience.
• Experience with Highway, freight pricing tools, or Salesforce.
• Familiarity with the EOS (Entrepreneurial Operating System) framework.

Responsibilities

• Manage a portfolio of shipper clients from quote through final delivery.
• Grow accounts by winning additional freight and identifying new lanes, opportunities, and volume using pricing tools.
• Lead customer business reviews and understand trends in load count, revenue, and margin.
• Onboard new customers brought in by the Sales team and develop them into long-term accounts.
• Coordinate the shipment lifecycle with Track and Trace and Carrier Sales to maintain service levels.
• Participate in daily huddles with Track and Trace and Carrier Sales to identify and resolve issues affecting accounts or shipments.
• Work incoming tenders and quote requests received by email, customer portal, or EDI.
• Monitor open loads and proactively address service issues.
• Make proactive outreach calls to identify new freight and lanes within assigned accounts.
• Maintain and update TMS records, prepare for business reviews, and plan priorities.
• Work with Carrier Sales on capacity plans for new lane opportunities.
• Flag at-risk accounts, including those facing declining volume or margin pressure, and develop action plans.
• Set growth goals for key accounts and retain accounts by preventing service-related losses.

Benefits

• Competitive base salary plus uncapped incentive compensation tied to account performance.
• Comprehensive benefits package, including medical, dental, vision, employer-paid short-term disability, and paid family leave.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed