Global Account Manager - GA - On Site

Vensure Employer Solutions • Duluth, GA

1d • Onsite

About The Position

The Global Account Manager, US is responsible for driving activities that enhance client operations, technology performance, productivity, and client satisfaction. This role serves as a primary point of contact for clients and partners, manages client relationships and account operations, supports accurate payroll processing, and helps ensure an excellent customer experience and operational efficiency.

The role works with Global Client Operations and cross-functional teams to improve employee experience, service delivery, and operational processes. It handles client meetings and escalations, monitors service performance, supports benefits and payroll tax matters, coordinates with third-party vendors, and identifies solutions tailored to client needs. Regular on-site attendance is an essential job function. The position is performed in a professional, climate-controlled office environment with regular computer use, in-person collaboration, and meetings.

Requirements

• High school diploma.
• College degree required, or 4+ years of PEO, ASO, HCM, EOR, or multistate experience preferred, or an equivalent combination of experience, skills, and education required.
• Excellent communication and interpersonal skills, including the ability to collaborate across teams and build positive working relationships.
• Strong time-management and prioritization skills in a fast-paced environment.
• Ability to collaborate with internal departments to support effective operations and workflow coordination.
• Strong work ethic and commitment to teamwork.
• Exceptional attention to detail, including reviewing printed documents for quality and accuracy.
• Ability to maintain strict confidentiality and handle sensitive information professionally and discreetly.
• Customer-focused approach and ability to build relationships with people across diverse industries and backgrounds.
• Ability to provide systems training and support.
• Experience using Microsoft Office software, including Outlook, Teams, Excel, and PowerPoint, and ability to learn other applications.
• Regular on-site attendance.

Nice To Haves

• Three to four years of experience in a customer service role.
• Previous experience in account management, PEO, EOR, payroll, taxes, benefits, or human resources.
• Four or more years of PEO, ASO, HCM, EOR, or multistate experience.

Responsibilities

• Serve as the primary point of contact for clients and partners, ensuring a consistent, high-quality customer experience.
• Manage client accounts and build and maintain relationships with clients, internal partners, brokers, and peers through proactive communication and tailored service recommendations.
• Coordinate system user setup and provide training on client-facing platforms, including web-based payroll, reporting tools, LMS, and service applications.
• Identify at-risk clients and lead retention efforts in collaboration with internal teams and consultants.
• Partner with Global Client Operations and cross-functional teams to improve the employee experience and contribute to process improvements and operational efficiency.
• Lead and facilitate client meetings to review account performance, address escalations, and resolve complex or high-impact issues.
• Support accurate and timely client payroll processing, compliance, and efficiency.
• Monitor, track, and report operational performance metrics.
• Analyze data and reporting to identify trends, opportunities, and potential process improvements.
• Identify gaps in client processes and recommend solutions, including products and services suited to client needs.
• Manage and escalate client issues through appropriate channels, including case submission and tracking within ClientSpace.
• Deliver benefit reconciliation results and coordinate resolution of outstanding balances.
• Manage benefit-related client inquiries throughout the client lifecycle and support benefit renewal communications and processes.
• Evaluate and recommend annual adjustments to client administrative fees based on account performance and scope.
• Provide guidance on payroll tax matters, including tax account setup, registrations, and compliance for new state jurisdictions.
• Manage payroll tax notices and ensure timely escalation, follow-up, and resolution.
• Assist with required state and federal reporting requirements.
• Coordinate with third-party vendors to support service delivery and a seamless client experience.
• Provide support for the assigned region when team members are traveling, out of office, or unavailable.
• Build and promote effective working relationships across the company to coordinate communications and client services.
• Attend webinars and training to stay current on company and department best practices.
• Complete projects and other duties assigned by the supervisor.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
• Life insurance.
• Short-term disability and long-term disability.
• Employee assistance program (EAP).
• Flexible spending account (FSA) and health savings account (HSA).
• Identity theft protection.
• Critical illness, accident, cancer, and hospital protection.
• Legal insurance and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree