Global Account Manager - GA - On Site

Vensure Employer Solutions • Duluth, GA

2h • Onsite

About The Position

The Global Account Manager, US drives activities that improve client operations, technology performance, productivity, and client satisfaction. This role serves as the primary point of contact for clients and partners, manages client relationships and account performance, supports payroll and benefits processes, and coordinates with internal teams and third-party vendors to deliver efficient, high-quality service. The position requires regular on-site attendance in a professional office environment for secure system access, collaboration on sensitive technical matters, operational meetings, and hands-on involvement.

Requirements

• High school diploma and college degree required, or 4+ years of PEO, ASO, HCM, EOR, or multistate experience preferred, or an equivalent combination of experience, skills, and education required.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams and build positive working relationships.
• Strong time-management and prioritization skills in a fast-paced environment.
• Strong collaboration skills for coordinating operations and workflows with internal departments.
• Strong work ethic and commitment to teamwork.
• Exceptional attention to detail, including reviewing printed documents for quality and accuracy.
• Ability to maintain strict confidentiality and handle sensitive information professionally and discreetly.
• Customer-focused approach and ability to build relationships with people across diverse industries and backgrounds.
• Ability to provide systems training and support.
• Experience with Microsoft Office applications, including Outlook, Teams, Excel, and PowerPoint, and ability to learn other applications.
• Regular on-site attendance.

Nice To Haves

• 3 to 4 years of experience in a customer service role.
• Previous experience in account management, PEO, EOR, payroll, taxes, benefits, or human resources.
• PEO, ASO, HCM, EOR, or multistate experience.

Responsibilities

• Serve as the primary point of contact for clients and partners, providing a consistent, high-quality customer experience.
• Manage client accounts and maintain strong relationships with clients, internal partners, brokers, and peers through proactive communication and tailored recommendations.
• Coordinate system user setup and provide training on client-facing platforms, including web-based payroll, reporting tools, LMS, and service applications.
• Identify at-risk clients and lead retention efforts in collaboration with internal teams and consultants.
• Partner with Global Client Operations and cross-functional teams to improve employee experience, processes, and operational efficiency.
• Lead client meetings to review account performance, address escalations, and resolve complex or high-impact issues.
• Support accurate and timely client payroll processing, ensuring compliance and efficiency.
• Monitor, track, and report operational performance metrics.
• Analyze data and reports to identify trends, opportunities, and process improvements.
• Identify gaps in client processes and recommend solutions, including relevant products and services.
• Manage and escalate client issues through appropriate channels, including submission and tracking in ClientSpace.
• Deliver benefit reconciliation results and coordinate resolution of outstanding balances.
• Manage client benefit inquiries throughout the client lifecycle and support benefit renewal communications and processes.
• Evaluate and recommend annual adjustments to client administrative fees based on account performance and scope.
• Provide guidance on payroll tax matters, including tax account setup, registrations, and compliance for new state jurisdictions.
• Manage payroll tax notices and ensure timely escalation, follow-up, and resolution.
• Assist with required state and federal reporting requirements.
• Coordinate with third-party vendors to support service delivery and client experience.
• Provide support for the assigned region when team members are traveling, out of office, or unavailable.
• Build and promote effective working relationships across teams and disciplines to coordinate communications and client services.
• Attend webinars and training to stay current on company and departmental best practices.
• Complete projects and other duties as assigned by the supervisor.
• Maintain regular on-site attendance.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• PTO, holidays, parental leave, and sick leave as required by applicable state law.
• Life insurance.
• Short-term disability and long-term disability.
• Employee assistance program (EAP).
• Flexible spending account (FSA) and health savings account (HSA).
• Identity theft protection.
• Critical illness, accident, cancer, and hospital protection coverage.
• Legal insurance and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level