Account Services Manager, Wholesale Apparel

Premier Brands Group Holdings•Bristol, PA

About The Position

Premier Brands Group Holdings is seeking an experienced Account Services Manager to oversee sales support functions, manage staff, and lead the day-to-day operations of the Account Services Department. This hands-on management position is responsible for operational accuracy, timely order processing and fulfillment, cross-functional partnerships, and the development and performance of the Account Services team. The role calls for extensive wholesale apparel and order management experience, leadership capabilities, and the ability to improve operational efficiency while supporting business objectives. The manager leads the Account Services team, oversees order management and fulfillment, works with internal departments and external customers to resolve order and delivery issues, and ensures compliance with retailer requirements and EDI standards. The role also develops process improvements, researches chargebacks, and partners with Finance, Sales, and Operations on discrepancies, shipping concerns, and potential financial exposure. The stated annual salary range is $105,000–$120,000; actual base salary depends on experience, qualifications, and/or assigned business unit.

Responsibilities

Lead, manage, and motivate the Account Services team to achieve monthly goals while following business guidelines and account service processes.
Provide hands-on tactical leadership and direct operational support as needed.
Oversee daily departmental activities, set priorities, and ensure timely, accurate execution of account services functions.
Train, coach, counsel, and support the professional development of staff; promote cross-training, knowledge sharing, career growth, and succession planning.
Set expectations, monitor individual and team performance, and promote accountability for departmental deliverables.
Foster a collaborative, solutions-oriented team environment focused on operational excellence and continuous improvement.
Support peers and senior leadership with departmental projects, business initiatives, and operational priorities.
Partner with Accounts, Sales, Distribution, Finance, and other functions to maintain accurate order files and meet operational deadlines.
Oversee order entry, maintenance, allocation, and fulfillment to ensure timely and accurate processing.
Monitor inbound freight to support timely shipping and minimize potential shortfalls against budget projections.
Work with Sales, Distribution, Production, internal departments, and external customers on order management matters.
Identify and resolve order issues before, during, and after shipping.
Ensure compliance with retailer-specific order management requirements, shipping guidelines, and EDI standards.
Oversee resolution of complex order discrepancies, delivery delays, inventory shortages, and fulfillment challenges.
Partner with Operations Support, MIS, and Warehouse Management to meet customer requirements.
Monitor operational reporting and fulfillment performance to identify risks, delays, and improvement opportunities.
Develop and implement improvements to order processing, tracking, reporting, and departmental performance.
Evaluate workflows and establish procedures that improve accuracy, accountability, and operational efficiency.
Research chargebacks for assigned divisions and provide timely findings to Credit Management regarding their validity.
Partner with Finance, Sales, and Operations to address order discrepancies, shipping concerns, and potential financial exposure.
Identify operational challenges and implement corrective actions to minimize disruption to customer deliveries and business performance.