Account Services Lead, Wholesale Apparel

Premier Brands Group Holdings•Bristol, PA

About The Position

Premier Brands Group Holdings is seeking an experienced, highly organized, and detail-oriented Account Services Lead to support and oversee wholesale account operations, order management, fulfillment coordination, and e-commerce account requirements across branded and private-label businesses. This hands-on leadership role is responsible for maintaining accuracy and efficiency throughout the order management lifecycle, resolving complex account issues, supporting team development, and fostering strong relationships with internal and external business partners. The role calls for operational knowledge, analytical ability, independent decision-making, and the capacity to manage competing priorities in a fast-paced environment. The Account Services Lead provides day-to-day guidance while staying actively involved in order processing and account management. The position coordinates with Account Services, Sales, Distribution, Operations, Imports, Warehouse, and other teams to ensure accurate order entry, timely fulfillment, retailer compliance, and effective resolution of issues. It also supports e-commerce product data and content submissions, reporting, process improvement, and account documentation.

Requirements

5–8 years of related experience in account services, wholesale operations, order management, or a related function.
Demonstrated experience owning complex account operations, coordinating workflows, and resolving escalated issues.
Strong understanding of EDI processing, order allocation, inventory management, and wholesale fulfillment practices.
Proficiency in RLM and Microsoft Office, including strong Excel skills.
Strong analytical, organizational, and problem-solving skills, with exceptional attention to detail.
Excellent interpersonal and communication skills and ability to collaborate across departments and build consensus.
Ability to independently prioritize multiple responsibilities, manage deadlines, and navigate complex operational issues.
Ability to work effectively under pressure in a fast-paced, deadline-driven environment.
Strong ownership, accountability, and commitment to operational excellence.
Ability to balance hands-on execution with workflow coordination, team support, and process improvement.

Nice To Haves

Experience in the apparel or fashion industry.
Experience providing guidance, training, or mentorship to team members; formal supervisory experience is not required.
Experience with key department store accounts, clubs, and major retail partners; Walmart experience is preferred.
Familiarity with retailer portals, product attributes, and e-commerce account requirements.
Bachelor's degree in Business, Operations, or a related field, or equivalent relevant professional experience.

Responsibilities

Provide hands-on guidance and support across daily Account Services functions while participating in order processing and account management.
Coordinate with Account Services, Sales, Distribution, and cross-functional teams to ensure accurate market-order entry and timely order maintenance.
Train and support Account Services associates, promoting consistency, efficiency, and adherence to procedures.
Troubleshoot complex business process, reporting, and system issues; serve as an escalation point for order management issues, retailer concerns, and operational challenges.
Identify workflow improvements, establish best practices, and promote collaboration, accountability, and continuous improvement.
Oversee and participate in order entry, processing, maintenance, and fulfillment to meet client delivery goals and retailer requirements.
Manage customer requests concerning shipment tracking, delivery inquiries, order modifications, and inventory availability.
Monitor inventory, product availability, and order allocations to support accurate fulfillment.
Ensure new-season orders are received, entered, and synchronized with customer systems.
Review inbound product reports and coordinate with Imports and Warehouse teams on inventory, order releases, shortages, and routing requirements.
Maintain daily oversight of order files, including new orders, goods received, and outstanding activity.
Process and monitor EDI transactions, hold files, pending files, and order revisions in compliance with EDI standards.
Maintain checks and balances to ensure orders are captured, processed, and validated accurately.
Serve as a contact for retail partners on shipping inquiries, UPC/GXS catalog questions, order confirmations, extensions, corrections, and account maintenance.
Review, update, and retrieve information in external retailer and vendor portals.
Partner with Sales to identify and resolve issues that could delay order processing or fulfillment.
Own complex account discrepancies and coordinate timely resolution with internal and external partners.
Support e-commerce accounts by submitting and maintaining accurate product attributes, descriptions, and imagery through customer portals and retailer-specific templates.
Coordinate collection, review, and submission of product information to ensure completeness, accuracy, and compliance with account requirements.
Help maintain accurate product listings and digital content across retail and e-commerce platforms; resolve discrepancies involving attributes, imagery, or missing information.
Complete product data and imagery submissions accurately and within account deadlines.
Liaise between retail partners and internal departments, including Sales, Marketing, Design, buyers, Operations, and e-commerce account representatives.
Coordinate with Sales and Operations on account requirements, delivery expectations, operational priorities, seasonal launches, order execution, and retailer-specific initiatives.
Proactively communicate potential delays, order discrepancies, and fulfillment concerns to stakeholders.
Support team members with complex account situations and help prioritize workloads according to business needs.
Maintain working relationships with department store accounts, clubs, and other retail partners.
Review daily order management reports and analyze open orders, pending transactions, shipping delays, shortages, and other exceptions.
Work with Sales and Operations to identify risks and implement corrective action plans.
Maintain organized order files, retailer correspondence, reporting, and account documentation.
Recommend improvements to address recurring challenges, increase efficiency, reduce errors, and strengthen account support.
Escalate unresolved issues promptly and communicate progress through resolution.