Account Services Coordinator, Wholesale Apparel

Premier Brands Group Holdings•Bristol, PA

About The Position

Premier Brands Group Holdings is seeking a highly organized, detail-oriented Account Services & E-Commerce Coordinator to support wholesale account operations, order management, product data administration, and digital content coordination across branded and private label businesses. The coordinator works with Sales, Marketing, Design, Production, Operations, retail partners, and other teams to support accurate order processing, timely product information distribution, and retailer-specific requirements. The role manages orders through their lifecycle, coordinates allocations and fulfillment, processes EDI transactions, monitors inventory and shipping issues, and serves as a contact for retail partners. It also retrieves and maintains product attributes and imagery, prepares retailer-specific information and image files, and updates content across retailer portals and websites. The coordinator contributes to seasonal planning, photography and content coordination, reporting, account administration, and process improvements while tracking deliverables and escalating unresolved issues. The salary range is $60,000–$75,000 annually. Actual base salary depends on experience, qualifications, and/or assigned business unit. Premier Brands Group Holdings is an Equal Employment Opportunity Employer.

Requirements

2–5 years of related experience in account services, wholesale operations, e-commerce coordination, product data management, or a related function.
Proficiency in Microsoft Office, including strong Excel skills in formatting, sorting, formulas, and data management.
Strong analytical skills and exceptional attention to detail and accuracy.
Excellent organizational, time management, and problem-solving abilities.
Strong project coordination skills and ability to manage multiple deadlines and competing priorities.
Ability to work independently and collaborate effectively with cross-functional teams.
Strong written and verbal communication skills, including excellent grammar and proofreading abilities.
Ability to maintain accurate, organized files, documentation, and email records.
Proactive approach to identifying discrepancies, resolving issues, and following through on deliverables.
Ability to work efficiently and adapt to changing priorities in a fast-paced environment.

Nice To Haves

Experience supporting major retail accounts and managing retailer-specific requirements.
Experience with RLM, PLM, Salsify, or comparable product information management systems.
Knowledge of EDI processing, order management, and wholesale fulfillment processes.
Experience with product attributes, item setup, retailer portals, and digital asset management.
Related experience within the apparel or fashion industry.

Responsibilities

Manage and maintain order files and ensure accurate, timely order processing throughout the order lifecycle, including order entry within established 24–48-hour turnaround requirements.
Establish checks and balances to ensure orders are captured, processed, and reviewed for accuracy.
Coordinate order allocations and fulfillment by reviewing inbound product reports, managing shortages, and ensuring compliance with retailer routing requirements.
Partner with Imports and Warehouse teams to monitor inventory, release orders for fulfillment, and resolve shipping issues.
Process EDI transactions, manage EDI hold files, and coordinate order revisions.
Monitor new orders, goods received, and outstanding order activity daily.
Serve as a point of contact for retail partners regarding shipping inquiries, order corrections, extensions, and maintenance.
Partner with Sales and Operations to identify and resolve issues that could delay order processing or fulfillment.
Review and maintain information in external retailer and vendor portals.
Retrieve, organize, validate, and distribute product attributes required by retail partners, including country of origin, inseam, care instructions, UPCs, prepack information, and other product specifications.
Populate and maintain retailer-specific Excel templates and coordinate product descriptions, attributes, and supporting content across wholesale and e-commerce accounts.
Ensure product information meets retailer requirements, formatting standards, and submission deadlines; maintain organized product records for account setup and updates.
Retrieve and organize product imagery, rename and format images to retailer specifications, and distribute image files to retail partners.
Upload and maintain product attributes and imagery across retailer portals, including Kohl's, HSN, Macy's, Dillard's, Belk, Direct-to-Consumer, and catalog accounts.
Monitor retailer listings and coordinate corrections to missing, inaccurate, or outdated product information and imagery.
Support Direct-to-Consumer accounts by maintaining product content and imagery.
Participate in seasonal market kickoff meetings with Sales and Marketing to review product launches, account needs, and deadlines.
Coordinate photo shoot lists with Sales and Marketing and collaborate with Marketing on photography, image selection, color corrections, and additional imagery requirements.
Ensure approved imagery and product content are available for retailer attribute sheets, account portals, and websites.
Work with Design, Production, Sales, Marketing, Operations, buyers, and e-commerce teams to obtain accurate, timely product information.
Communicate with internal and external business partners about account requirements, project status, and outstanding deliverables.
Set priorities according to seasonal timelines and time-and-action calendars; participate in weekly cross-functional meetings as needed and support other business segments when necessary.
Escalate potential delays, discrepancies, and unresolved issues to management in a timely manner.
Run and review daily order management and fulfillment reports, including unconfirmed orders, open orders, past-cancel orders, confirmed-not-shipped orders, and oversolds.
Review open order reports with Sales weekly, identify potential issues, and determine corrective actions; review Flash Reports and other operational reporting as required.
Maintain organized files, account documentation, product information, and email correspondence; track account deliverables, portal submissions, product updates, and deadlines.
Identify process improvements to enhance accuracy, efficiency, and communication.