Account Services Coordinator, Apparel

Steve Madden•New York, NY

8h•Onsite

About The Position

The Account Services Coordinator, Apparel supports the coordination of specified accounts with independent apparel stores, specialty stores, and major department stores. The role supports the Wholesale Apparel business and serves as a liaison between account executives and boutique wholesale customers across U.S. regions. It also facilitates direct-to-consumer operations for Steve Madden Apparel by fulfilling online U.S. customer orders accurately and on time. The coordinator uses CRMs and related systems, including Infor M3, JOOR, and Qlik Sense, to manage allocation and fulfillment of monthly and immediate purchase orders. The role maintains customer data and provides invoices, order tracking, order confirmations, and other information upon request. The position is based in the company’s New York City office and requires on-site work five days per week.

Requirements

Bachelor’s degree or equivalent experience.
At least 1 year of customer service experience.
Proficiency in Microsoft Office Suite, specifically intermediate-to-advanced Excel.
Excellent interpersonal, problem-solving, and organizational skills.

Responsibilities

Act as a liaison between account executives and boutique wholesale customers across all U.S. regions for Steve Madden Apparel and the ATM Collection.
Facilitate direct-to-consumer operations by fulfilling online U.S. customer orders accurately and promptly.
Use Infor M3, JOOR, and Qlik Sense to manage allocation and fulfillment of monthly and immediate purchase orders.
Maintain customer data and provide invoices, order tracking, order confirmations, and other information upon request.
Manage multiple projects and deadlines, using support and resources as needed.
Perform other duties and special projects as assigned.
Assist with processing, entering, and tracking new purchase orders and reorders for assigned accounts in the wholesale system.
Maintain accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments.
Assist with requesting, tracking, and distributing samples, and communicate feedback to relevant departments in a timely manner.
Support regular communication with customers, buyers, and accounts by providing basic order-status updates and addressing account and credit inquiries.
Assist in ensuring compliance with customer guidelines and requirements by using available resources and communicating with relevant stakeholders.
Generate and send basic documents, such as invoices and order confirmations, to customers.