Account Services Coordinator

Intrax Corp•San Francisco, CA

1d•$45,000 - $55,000

About The Position

The Account Services Coordinator is a full-time, exempt position supporting the AmeriCamp program and Account Services team. The role partners closely with three Account Managers to support host camp recruitment and placement by reviewing program documentation, coordinating hiring events, evaluating applicant submissions, and facilitating participant-to-camp matching. The coordinator manages a high volume of host camp and participant records, ensuring accuracy, compliance, and timely completion of tasks in a fast-paced environment. During the summer season (May–September), the coordinator supports participants and host camps by responding to inquiries, assisting with participant welfare and safety matters, resolving escalated issues, and participating in an emergency on-call rotation. The ideal candidate is organized, detail-oriented, adaptable, and an effective communicator who can prioritize competing responsibilities. The role requires comfort with databases and technology platforms, a commitment to accuracy, and the ability to learn and navigate new systems and processes quickly. Regular hours are 8:30 a.m.–5:00 p.m., Monday–Friday Eastern Time. The preferred start date is November 2–16, 2026. The salary range is $45,000–$55,000, commensurate with experience.

Requirements

Experience reviewing documents or records for accuracy and completeness in an administrative, client services, or recruitment setting.
Experience maintaining accurate records and tracking data in a database system.
CRM experience is required.
Ability to work independently with minimal supervision and follow established protocols closely.
Ability to manage a high volume of records and meet firm deadlines without sacrificing accuracy.
Strong web-based technology and problem-solving skills.
Proficiency in Excel, Word, PowerPoint, and Outlook.
Strong writing skills, demonstrated in the cover letter.
Experience working remotely from a home-based office.
Strong customer service experience.
Strong attention to detail, including producing accurate work, identifying errors, and following processes thoroughly.
Critical thinking and initiative, including sound judgment, anticipating next steps, and taking proactive action.
Ability to learn quickly, respond to feedback, and adapt to new systems and processes.
Efficiency and time-management skills, including prioritizing tasks and meeting deadlines while maintaining quality.
Strong communication and teamwork skills, a positive and solution-focused attitude, and willingness to support colleagues and host camps.

Nice To Haves

Experience with HubSpot.
Experience coordinating virtual events or meetings using platforms such as Zoom, Google Meet, or Microsoft Teams.
Previous experience in a cultural exchange program or at a summer camp.

Responsibilities

Review host camp documents, including agreements, workers’ compensation documents, job descriptions, and housing information, for accuracy and completeness according to established protocols.
Track host camp document status in the proprietary system and follow up with host camps about missing or outstanding items.
Identify and flag document discrepancies or compliance concerns for Account Manager review.
Coordinate virtual hiring events, including scheduling, host camp registration, and platform setup, in partnership with the International Admissions team.
Prepare event materials and communications for host camps and support host camps during virtual hiring events.
Assist with coordination, setup, and communications for in-person fairs.
Review applicant profiles for competitiveness and suitability against open host camp positions.
Identify candidates suitable for host camp openings based on camp needs, position, dates, and preferences.
Assist three Account Managers with participant matching.
Answer routine host camp questions and escalate issues to Account Managers as needed.
Identify and report system or technical issues to IT for follow-up.
Attend weekly virtual meetings with department teams.
From May through September, provide support and guidance to Camp Participants and Host Camps, including managing inbound assistance requests during regular support hours of 9:00 a.m.–5:00 p.m.
Provide elevated support for urgent and escalated participant welfare and safety concerns, using problem-solving and decision-making skills.
Participate in an on-duty emergency phone rotation, assisting applicants and host camps referred by the 24/7 call center.
Perform other duties as assigned.