Account Services Coordinator, Dolce Vita
About The Position
The Account Services Coordinator supports the coordination of specified major department store accounts for the Wholesale business. The position is based in the company’s NYC office and requires working on-site. The coordinator assists with processing and tracking orders, maintaining customer and account records, coordinating samples, communicating order updates, supporting compliance with customer requirements, and preparing basic customer documents under guidance as needed. The role also involves managing multiple projects and deadlines with support and resources, and performing other duties and special projects as assigned.
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum of 1 year in customer service.
- Proficient in Microsoft Office Suite, specifically Excel.
- Excellent interpersonal, problem-solving, and organizational skills.
Responsibilities
- Assist in processing, inputting, and tracking new purchase orders and reorders for assigned accounts in the wholesale system.
- Maintain accurate records of customer orders and account information, including order details, expected delivery dates, quantity or ATS adjustments.
- Assist with requesting, tracking, and distributing customer samples, and communicate feedback to relevant departments in a timely manner.
- Support regular communication with customers, buyers, and accounts by providing basic order status updates and addressing inquiries, including credit inquiries.
- Assist with ensuring compliance with customer guidelines and requirements by using available resources and communicating with relevant stakeholders.
- Assist in generating and sending basic documents, such as invoices, proforma invoices, and order confirmations, to customers under guidance as needed.
- Manage multiple projects and deadlines with support and resources as needed.
- Perform other duties and special projects as assigned.
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k)
- Paid holidays
- Generous paid time-off policy
- Career opportunities within a dynamic team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
