Vita Site Coordinator

The Community Builders•Boston, MA

1d•Onsite

About The Position

The Community Builders (TCB) will operate an IRS Volunteer Income Tax Assistance (VITA) site during the 2027 tax filing season in partnership with the Boston Tax Help Coalition (BTHC). The VITA Site Coordinator leads the site’s planning and day-to-day operations, supports and supervises volunteers, maintains compliance with IRS and organizational requirements, and helps ensure eligible taxpayers receive accurate, timely, high-quality free tax preparation services. Some responsibilities may be shared with or assigned to other designated staff, depending on the partner organization’s staffing and operating model. The position is seasonal and part-time, with approximately 5–10 hours per week and an estimated 120–150 hours over the stated term. Hours vary, with the heaviest workload between February 1 and April 15 and the slowest period between November 1 and January 31. The tax site is scheduled to operate Saturdays from February 6 through April 10, 2027, from 9:00 a.m. to 3:00 p.m. Other work may include virtual meetings, site meetings, taxpayer meetings, and trainings. The role is based at the Anna Mae Cole Community Center, 4 Lamartine Street, Jamaica Plain, Boston, Massachusetts. Compensation is $30–$35 per hour based on experience.

Requirements

Experience preparing individual income tax returns.
Ability to complete required IRS VITA certification, including Advanced certification, and Site Coordinator training before the site opens.
Strong organizational, communication, customer-service, and problem-solving skills.
Ability to work effectively with people from varied backgrounds and provide respectful, client-centered service.
Ability to maintain confidentiality and follow taxpayer privacy and data-security requirements.
Comfort using computers, tax preparation software, and basic online systems.

Nice To Haves

Prior VITA or TCE experience.
Experience supervising volunteers, staff, or community programs.
Spanish-speaking ability.

Responsibilities

Work with TCB staff and BTHC to finalize the site plan, including hours, service model, client flow, staffing assignments, equipment, and operational details.
Coordinate site preparation and daily operations, including client intake and eligibility screening, tax preparation workflow, quality review, e-filing and transmission, and troubleshooting.
Ensure compliance with applicable IRS, BTHC, and partner policies for taxpayer privacy, data security, and quality, including IRS VITA standards.
Clearly communicate and post site hours, client instructions, required signage, and other service information, and maintain a process for taxpayers and volunteers to contact the Site Coordinator or designated backup staff.
Coordinate volunteer communication, scheduling, assignments, and day-to-day support in collaboration with designated volunteer or training staff, as applicable.
Help ensure volunteers complete required training and certification before providing services, and provide site-specific orientation, refresher guidance, technical assistance, and program updates.
Coordinate site-specific volunteer logistics and resources, monitor staffing coverage, and promptly communicate significant volunteer or staffing gaps to appropriate partner staff and the designated BTHC contact.
Complete required IRS VITA certifications for the Site Coordinator role, including Advanced tax-law certification, before the site opens; participate in required annual Site Coordinator, BTHC, IRS, and other training.
Stay current on filing-season updates, procedures, software guidance, and quality requirements communicated by BTHC and the IRS.
Oversee preparation, quality review, e-filing, and transmission of federal and Massachusetts state tax returns in accordance with VITA requirements.
Monitor return status and coordinate resolution of rejected returns, transmission errors, and other filing issues; support corrections or amendments when necessary and within the site’s approved service scope.
Coordinate with BTHC and relevant TCB staff on tax-season planning, volunteer support, technical assistance, and troubleshooting.
Attend required BTHC partner, Site Coordinator, and other meetings and trainings.
Support collection and submission of required information on site operations, volunteer participation, service volume, and other performance measures, as assigned.
Promptly communicate significant changes in site hours, staffing, operations, or capacity to appropriate partner staff and the designated BTHC contact.
Help ensure the site opens and provides services according to schedule, returns are accurately and promptly prepared and submitted, and at least 150 tax returns are filed successfully.