VITA Support Assistant

Rooftop of Virginia • Galax, VA

12d

About The Position

The VITA Support Assistant position is focused on promoting the financial stability of low- to moderate-income families through tax preparation services. The Support Assistant will be responsible to help with day-to-day VITA Site operations, including: tax preparation and quality review; volunteer recruiting, training, and supervision; program marketing and outreach, and other duties as appropriate. Works toward ROMA goals. Attendance is a mandatory job function.

Requirements

• Ability to do math.
• Must be proficient on computer applications.
• Must be able to complete taxes and file reports.
• Must be willing to complete all required IRS training.
• Comply with all background checks required by the program.
• Ability to communicate (in-person and electronically) with staff, superiors, community officials, families effectively and appropriately.
• Positive, caring and supportive attitude characterized by understanding and non-judgmental commitment to participant families, coworkers, superiors, and all other persons with whom interaction occurs.
• Comply with all Standards of Conduct and Confidentiality Policies as these are considered of the utmost importance in working with community residents.
• Ability to manage time, energy and workspace well in order to accomplish all assigned tasks successfully.
• Ability to complete weekly, monthly, quarterly, and yearly reports as needed.
• Ability to squat, sit, stand, walk, bend, stoop, reach, hear, see, speak, and lift and/or carry at least 25 lbs.
• Knowingness of possibility to exposure of communicable diseases.
• Microsoft Office (Word, Excel, etc.) proficient.
• Willingness to train in program and agency data management systems.
• Ability to casually present oneself.
• Accountability – Timely, Attendance
• Team Oriented
• Possess problem solving skills.
• Continue to expand knowledge by attending trainings, etc. (16 hours annually).

Nice To Haves

• Valid Virginia Driver’s Licenses may be required.

Responsibilities

• Assists in training and overseeing VITA volunteers.
• Sets client appointments and related service schedules.
• Completes tax returns.
• Helps recruit and supervise volunteers.
• Helps market the program.
• Reviews each tax return for errors and compliance in all forms and required attachments or documentations.
• Completes other duties as assigned.
• Submits all VITA information to Community & Family Support Manager to enter into Empower.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed