VITA Support Assistant

Rooftop of Virginia • Galax, VA

2d

About The Position

The VITA Support Assistant promotes the financial stability of low- to moderate-income families through tax preparation services. The position supports day-to-day VITA site operations, including tax preparation and quality review, volunteer recruiting, training and supervision, and program marketing and outreach. The role works toward ROMA goals and with the Community & Family Support Manager to complete VITA program activities. Attendance is a mandatory job function. The position is seasonal, non-exempt, and reports to the Community & Family Support Manager.

Requirements

• Ability to do math.
• Proficiency with computer applications.
• Ability to complete taxes and file reports.
• Willingness to complete all required IRS training.
• Compliance with all background checks required by the program.
• Ability to communicate effectively and appropriately in person and electronically with staff, superiors, community officials, and families.
• A positive, caring, supportive, understanding, and nonjudgmental approach toward participant families, coworkers, superiors, and others.
• Compliance with Standards of Conduct and Confidentiality Policies.
• Ability to manage time, energy, and workspace to accomplish assigned tasks.
• Ability to complete weekly, monthly, quarterly, and yearly reports as needed.
• Ability to squat, sit, stand, walk, bend, stoop, reach, hear, see, speak, and lift and/or carry at least 25 pounds.
• Awareness of the possibility of exposure to communicable diseases.
• Proficiency in Microsoft Office, including Word and Excel.
• Willingness to train in program and agency data management systems.
• Ability to present oneself casually, be accountable and timely, work as part of a team, and solve problems.
• Willingness to continue expanding knowledge through training, including 16 hours annually.

Responsibilities

• Work with the Community & Family Support Manager to complete activities integral to the VITA program.
• Assist in training and overseeing VITA volunteers.
• Set client appointments and related service schedules.
• Complete tax returns.
• Help recruit and supervise volunteers.
• Help market the program.
• Review each tax return for errors and compliance, including required forms, attachments, and documentation.
• Submit all VITA information to the Community & Family Support Manager for entry into Empower.
• Complete other duties as assigned, including duties required by the COO and CEO.

What This Job Offers

• Education Level: No Education Listed