Coordinator, VITA

North County Lifeline•Oceanside, CA

7d•$24 - $27•Onsite

About The Position

Lifeline Community Services is seeking a bilingual (Spanish/English) VITA Coordinator to support our Volunteer Income Tax Assistance (VITA) Program. This position plays a key role in coordinating tax preparation services, supporting volunteers, assisting clients, and ensuring compliance with IRS guidelines. If you are passionate about helping families access free tax services, enjoy working with diverse communities, and have strong customer service skills, we'd love to hear from you.

Requirements

High school diploma or equivalent.
Fluent in both Spanish and English.
Customer service experience.
Valid California driver's license, reliable transportation, and proof of insurance.
Ability to travel between service locations and transport program materials as needed.
Ability to work a flexible schedule, including occasional evenings and weekends.
Strong computer skills, including Microsoft Office, email, internet applications, and virtual platforms.
Background and fingerprint clearance
DMV driving record review
Tuberculosis screening
Drug testing

Nice To Haves

Experience working with volunteers, community programs, or tax preparation services.
Experience providing services to diverse populations.
Strong interpersonal and customer service skills.
Excellent verbal and written communication abilities.
Ability to build positive relationships with clients, volunteers, and community partners.
Strong organizational skills and attention to detail.
Ability to work independently while contributing to a collaborative team environment.
Commitment to culturally responsive, trauma-informed, and client-centered services.
Passion for serving the community and advancing Lifeline's mission.

Responsibilities

Coordinate day-to-day VITA program operations.
Provide leadership and support to VITA volunteers.
Assist with volunteer recruitment, training, certification, and ongoing development.
Guide clients and volunteers through the tax preparation process.
Translate tax information and VITA procedures for Spanish-speaking clients and volunteers.
Complete annual IRS Site Coordinator training and Advanced Tax Certification.
Support e-file processing and review completed returns for quality and compliance.
Ensure adherence to all IRS regulations, site requirements, and confidentiality standards.
Conduct community outreach and collaborate with community partners.
Maintain accurate records and administrative documentation.
Communicate effectively with clients, volunteers, staff, and community stakeholders.