VITA Print Service Support Technician - hybrid Richmond, VA

Novalink Solutions LLC • Richmond, VA

1d • Hybrid

About The Position

We are seeking a skilled, customer-focused Support Technician to join the IT team. This mid-level role provides technical assistance and support to end users, resolves print services issues, and helps ensure optimal IT service delivery. The role supports the VITA Print Service offering. The ideal candidate has a strong understanding of IT systems, excellent problem-solving skills, attention to detail, and a commitment to high-quality customer service and support. Previous printer experience and knowledge are a plus.

Requirements

• At least 5 years of experience with Microsoft 365.
• At least 5 years of strong communication and interpersonal skills, with attention to detail.
• At least 5 years of strong analytical and troubleshooting skills.
• At least 5 years of ability to prioritize tasks and manage time effectively in a fast-paced environment.
• At least 5 years of experience using ticketing systems such as ServiceNow, Jira, or equivalent to track and document support requests.
• At least 5 years of commitment to delivering high-quality end-user support and customer service.
• At least 5 years of experience in a help desk or technical support role.
• At least 5 years of knowledge of IT systems.

Nice To Haves

• At least 2 years of knowledge of a print services environment.
• Previous experience and knowledge of printers.

Responsibilities

• Provide technical assistance and support to end users.
• Resolve issues related to print services.
• Support the VITA Print Service offering.
• Use ticketing systems to track and document support requests.
• Deliver high-quality end-user support and customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed