Print Service Support Technician
About The Position
Ampcus Inc. is seeking a skilled, customer-focused Support Technician to provide technical assistance to end users, resolve issues related to print services, and support effective IT service delivery. This mid-level role supports the print environment and requires IT knowledge, problem-solving ability, attention to detail, and a commitment to high-quality customer service. The position begins with on-site work four days per week to complete training. After successful completion of training, it may transition to fully remote work five days per week. Candidates must be willing to participate in an initial phone or web interview and, if shortlisted, a follow-up in-person interview.
Requirements
- Experience handling help desk tickets and end-user support requests.
- Strong understanding of IT systems and technical troubleshooting.
- Excellent problem-solving and customer service skills.
- Strong attention to detail.
- Five years of experience with Microsoft 365.
- Five years of strong communication and interpersonal skills, and attention to detail.
- Five years of strong analytical and troubleshooting skills.
- Five years of ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Five years of experience using ticketing systems such as ServiceNow, Jira, or equivalent to track and document support requests.
- Five years of commitment to delivering high-quality end-user support and customer service.
- Five years of experience in a help desk or technical support role.
- Five years of knowledge of IT systems.
- Willingness to attend an initial phone or web interview and a follow-up in-person interview if shortlisted.
Nice To Haves
- Previous experience working with printers.
- Two years of knowledge of the print services environment.
Responsibilities
- Provide technical assistance and support to end users.
- Handle help desk tickets and troubleshoot technical issues.
- Support and resolve issues related to print services and the print environment.
- Resolve support requests in a timely manner and maintain high-quality service delivery.
- Identify and resolve technical issues using problem-solving skills.
- Deliver excellent customer service and maintain attention to detail.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
