Print Technician
About The Position
Cornell University's IT at Cornell team is seeking a customer-focused Print Technician to support CU Print, Cornell's campus-wide printing service. In this highly visible role, you'll be the go-to person ensuring students, faculty, and staff have reliable access to printing services across campus. You'll spend your days working directly with campus partners, troubleshooting issues, coordinating with vendors, supporting over 140 student printing locations, and helping create an exceptional customer experience. If you're someone who enjoys hands-on problem solving, building relationships, staying organized, and making a meaningful impact, we'd love to hear from you. IT at Cornell is a strategic partner supporting teaching, research, and business operations across the university. Within IT at Cornell, the Enterprise Services CU Print Team manages Cornell's student printing environment and supports reliable printing services across campus. Our team works closely with students, library staff, campus partners, and technology vendors to ensure a seamless and equitable printing experience for the Cornell community.
Requirements
- Bachelor’s degree and a minimum of two years of relevant experience, or an equivalent combination of education and experience.
- Two or more years of experience providing Tier 1/Level 1 technical support for printer hardware and software including installing and configuring printers, connecting printers to client devices, deploying printer client software, and troubleshooting printer, network, and workstation connectivity issues.
- Demonstrated commitment to providing exceptional customer service, with strong relationship-building skills and a proactive approach to assisting customers and colleagues.
- Strong work ethic with the ability to contribute effectively as a collaborative member of a team.
- Proven troubleshooting, problem-solving, and analytical skills, with a high level of attention to detail.
- Strong organizational skills, including inventory tracking, maintenance scheduling, and documentation.
- Ability to adapt to changing priorities and work demands, manage multiple competing responsibilities, and respond calmly and effectively to unexpected situations, delays, or changes in the work environment.
- Ability to safely lift and transport equipment and supplies weighing more than 50 pounds.
- Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
Nice To Haves
- Experience supporting a large-scale managed print environment and enterprise print management solutions, including basic system administration and user provisioning.
- Experience installing, configuring, and supporting single-function and multifunction printer hardware, including the creation and management of print queues, driver deployment, firmware updates, and printer configuration using vendor-supported fleet management tools.
- Knowledge of networking fundamentals and printer connectivity, including TCP/IP, DNS, DHCP, and related troubleshooting techniques.
- Experience supporting card readers and other peripheral or ancillary communication devices associated with print and authentication systems.
- Familiarity with IT service management (ITSM) and ticketing systems for incident, problem, and service request tracking.
Responsibilities
- Serve as the primary on-campus support resource for Cornell's student printing environment.
- Deliver exceptional customer service to faculty, staff, students, and campus partners.
- Troubleshoot printer hardware, software, and connectivity issues.
- Coordinate service requests and repairs with Toshiba technicians and vendors.
- Support approximately 147 student printing devices across campus.
- Manage service tickets and ensure issues are resolved within established service levels.
- Monitor printer supplies, coordinate inventory, and maintain replacement parts.
- Process and investigate printing refund requests and service escalations.
- Provide hands-on support and training to campus printing coordinators and department contacts.
- Assist with system testing, upgrades, and print management software enhancements.
- Collaborate closely with IT colleagues, service desk staff, and campus partners to maintain reliable printing services.
Benefits
- Comprehensive health care options
- Generous retirement contributions
- Access to wellness programs
- Employee discounts with local and national retail brands
- Health and personal leave
- Three weeks of vacation
- 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
- Two additional floating holidays
- Tuition-free Extramural Study
- Employee Degree Program
- Tuition aid for external education
- Cornell Children's Tuition Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
