Service Finance Account Manager (2nd Shift)

Truist Bank • Boca Raton, FL

1d

About The Position

Responsible for servicing and retaining Service Finance dealer relationships by managing dealers’ daily pipelines and providing education on program or process enhancements. The role maintains dealer relationships through strong customer service, accurate communication, documentation in enterprise-supported sales management systems, and use of company sales training and strategies. The Account Manager updates and trains dealers on procedural or program changes and acts as a liaison among Service Finance departments. Other duties may be assigned.

Requirements

• High school diploma or equivalent education.
• Knowledge of customer service, sales, and consumer finance.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Excellent customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to learn and train peers.
• Positive and professional attitude.
• Demonstrated proficiency in Microsoft applications and previous CMS experience.
• Able to work all scheduled hours, including overtime as directed by a manager or supervisor and required by business needs.
• Able to access and interpret client information received from a computer and hear and speak with individuals in person and on the phone.
• Able to use standard office equipment, including a PC keyboard and mouse, copy/fax machines, and printers.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Maintain dealer relationships by providing a high level of customer service.
• Provide dealers with friendly, courteous, and accurate verbal and written communication.
• Use enterprise-supported sales management systems to document dealer information, including contact details, number of sales representatives, annual revenue, finance volume, and previously used lenders.
• Use company sales training, scripts, and strategies to retain performing dealers.
• Update and train dealers on changes to procedures or programs.
• Act as a liaison between other departments within Service Finance.
• Perform other related duties and assignments as required and assigned by a supervisor or manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated by hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED