Service Finance Account Manager

Truist Bank • Boca Raton, FL

2d

About The Position

Responsible for servicing and retaining Service Finance dealer relationships by managing dealers’ daily pipelines and educating them about program or process enhancements. The role maintains dealer relationships through a high level of customer service and clear, accurate verbal and written communication. It uses enterprise-supported sales management systems to document dealer information and applies company sales training, scripts, and strategies to retain performing dealers. The position also updates and trains dealers on procedural or program changes and serves as a liaison between Service Finance departments. Other related duties may be assigned.

Requirements

• High school diploma or equivalent education.
• Knowledge of customer service, sales, and consumer finance.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Excellent customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to learn and train peers.
• Positive and professional attitude.
• Demonstrated proficiency in Microsoft applications and previous CMS experience.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Maintain dealer relationships by providing a high level of customer service.
• Provide dealers with friendly, courteous, and accurate verbal and written communication.
• Use enterprise-supported sales management systems to document dealer contact information, number of sales representatives, annual revenue, finance volume, and previously used lenders.
• Use company sales training, scripts, and strategy to retain performing dealers.
• Update and train dealers on changes to procedures or programs.
• Act as a liaison between other departments within Service Finance.
• Perform other related duties and assignments as required and assigned by a supervisor or manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED