Service Finance Account Manager (2nd Shift)

Truist•Boca Raton, FL

22h

About The Position

Responsible for servicing and retaining Service Finance dealer relationships by managing daily pipelines and educating dealers about program or process enhancements. The role maintains dealer relationships through high-quality customer service and accurate, courteous verbal and written communication. It uses enterprise-supported sales management systems to document dealer information, including contact details, number of sales representatives, annual revenue, finance volume, and previously used lenders. The account manager uses company sales training, scripts, and strategies to retain performing dealers, updates and trains dealers on procedural or program changes, and acts as a liaison between Service Finance departments. Other related duties may be assigned by a supervisor or manager. This is a regular second-shift position with a 10% automatic pay differential. It requires the ability to work scheduled hours and overtime when directed and needed by the business. Travel is minimal and may be up to 10%.

Requirements

High school diploma or equivalent education.
Knowledge of customer service, sales, and consumer finance.
Strong verbal and written communication skills.
Excellent organizational skills.
Excellent customer service skills.
Ability to multitask and work in a fast-paced environment.
Willingness to learn and train peers.
Positive and professional attitude.
Demonstrated proficiency in Microsoft applications and previous CMS experience.
Ability to work all scheduled hours, including overtime as directed by a manager or supervisor and required by business needs.
Ability to access and interpret client information received from a computer and to hear and speak with individuals in person and on the phone.
Ability to use standard office equipment, including a PC keyboard and mouse, copy/fax machines, and printers.

Nice To Haves

Bachelor’s degree.

Responsibilities

Maintain dealer relationships by providing a high level of customer service.
Provide dealers with friendly, courteous, and accurate verbal and written communication.
Use enterprise-supported sales management systems to document pertinent dealer information, including contact information, number of sales representatives, annual revenue, finance volume, and previously used lenders.
Use company sales training, scripts, and strategies to retain performing dealers.
Update and train dealers on changes to procedures or programs.
Act as a liaison between other departments within Service Finance.
Perform other related duties and assignments as required and assigned by a supervisor or manager.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.