Service Writer- 2nd Shift

Lakeside International Trucks•Rockford, IL

2d•$60,000 - $65,000

About The Position

The Service Writer performs the Service Department billing function and works closely with Service Department personnel and customers as a support person. This is a full-time, second-shift position located in Rockford, reporting to Dirk Aissen, with compensation of $60,000–$65,000 per year.

Requirements

A CDL license or the ability to obtain one.
Good math skills.
Good verbal and written communication skills.
Computer and keyboarding skills.
Customer-focused approach.
Ability to establish clear directions and set definitive goals to ensure objectives are met.
Ability to identify priorities and plan accordingly to meet deadlines.
Ability to deliver high-value service that satisfies customer requests and encourages customer loyalty.
Ability to communicate information directly, concisely, and unambiguously.
High attention to work and a continual commitment to improving the quality of performance in oneself and others.
Proven ability to address a variety of business issues professionally.
Ability to operate under high-pressure situations and maintain composure in challenging circumstances.
Exceptional organizational, multitasking, and time-management skills.

Nice To Haves

A high school diploma or equivalent is preferred.
Previous exposure to vehicle or machine repair terminology is helpful.

Responsibilities

Maintain positive customer relations.
Call for authorizations for needed work.
Assist in pre-printing final customer invoices and close repair orders when needed.
Meet and exceed sales and profitability objectives based on the business plan.
Market the Service Department and upsell work from inspection sheets.
Maintain over-aged warranty work at $0 over 60 days.
Open repair orders for customers by phone or at the service counter.
Assist in obtaining 90% or greater direct time on paying jobs.
Write accurate estimates for needed repair work and communicate effectively with customers.
Ensure detail accuracy for all repair orders.
Achieve an overall technician efficiency average of 96% or greater by flat-rating all jobs before repairs begin and monitoring repair progress.
Monitor the lube account.
Perform other duties as assigned by the Manager.