Service Writer

EquipmentShare • Midland, TX

7d • Onsite

About The Position

EquipmentShare is hiring a Service Writer at our rental facility in Midland, TX (Advanced Solutions). This role is responsible for scheduling rentals and maintaining customer service standards with customers. The Service Writer will write customer damage work orders, order parts, and bill work orders. They will also assist the service manager in managing customer damage and internal work orders, respond to inbound leads, and guide customers through the EquipmentShare rental process. Additionally, the role involves expanding the customer base by building relationships with contractors and construction company principals, educating customers on how EquipmentShare can benefit their business, and maintaining existing customer relationships to ensure satisfaction. Prompt response to customer inquiries, requests, and complaints is essential, as is developing new sales strategies to increase market share and improve customer experience.

Requirements

• You’re a great listener and care about solving your customer’s problems
• You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
• You have strong interpersonal and problem-solving skills
• You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
• 3–4 years of sales experience (equipment sales experience is a plus)
• High School diploma or equivalent
• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

Nice To Haves

• equipment sales experience is a plus

Responsibilities

• Write customer damage work orders, order parts and bill work orders
• Assist the service manager to manage customer damage and internal work orders
• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Develop new sales strategies and techniques to increase our market share and improve our customer experience

Benefits

• Monthly Family Dinner Night
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED