Account Manager Jobs

About The Position

Requirements

• Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
• Travels to worksite and other locations as necessary.

Nice To Haves

• Experience supporting Medicare clients, with a strong preference for Medicare Employer Group Waiver Plan (EGWP) or other Medicare Advantage/Part D programs.
• Experience working within a Pharmacy Benefit Manager (PBM) organization or supporting pharmacy benefit administration on the health plan/client side.
• Demonstrated success managing day-to-day client relationships for large, strategic accounts.
• Experience identifying operational gaps, implementing process improvements, and driving standardization across teams.
• Self-starter with the ability to work independently, prioritize competing demands, and take ownership of issues through resolution.
• Proven problem-solving skills with the ability to investigate complex issues, identify root causes, and coordinate solutions across cross-functional teams.
• Ability to thrive in an evolving environment with changing priorities and ambiguous situations.
• Strong client relationship management skills with experience building credibility and trust at multiple levels of client organizations.
• Proficiency with Microsoft Office applications, including Excel and PowerPoint, with experience presenting client reporting and business reviews.

Responsibilities

• Provides strategic planning and account management for large accounts.
• Directs and manages the administration of contractual requirements and obligations.
• Manages the new and renewal implementation process for accounts.
• Interfaces with operations to ensure smooth delivery of services.
• Maintains ongoing account relationships at multiple levels throughout the customer's organization.
• Makes recommendations for improvements to meet customers' expectations.
• Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
• Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
• Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
• Coordinates open enrollment meetings, renewal process and training sessions.
• Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
• Provides guidance or expertise to less experienced account service managers.
• Makes routine account visits.
• Serve as a trusted day-to-day partner for Medicare health plan clients, delivering responsive, high-quality service.
• Anticipate client needs and proactively resolve issues before they become escalations.
• Effectively coordinate across internal business partners to ensure timely and accurate issue resolution.
• Identify opportunities to improve client experience and operational efficiency by documenting process gaps and driving process enhancements.
• Adapt quickly to changing business needs while maintaining a high level of organization, professionalism, and accountability.
• Contribute to a collaborative, high-performing account management team focused on client satisfaction and retention.

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources