Commercial Account Manager

Reachdesk Ltd • Charlotte, NC

7d • $160,000 - $200,000

About The Position

Reachdesk is hiring a Commercial Account Manager to own retention and growth across a portfolio of existing customers. This commercially oriented account management role focuses on renewals, expansion, and strategic account growth, including prospecting within the assigned book of business. The role requires commercial judgment and problem-solving, with a focus on identifying customer needs and turning them into revenue opportunities. The Account Manager helps customers realize value from Reachdesk by understanding their business objectives, aligning those objectives with platform capabilities, addressing challenges, and coordinating internal teams to achieve measurable outcomes and grow long-term customer value.

Requirements

• At least 5 years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership.
• A proven track record of renewing, retaining, and growing revenue.
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business.
• Track record of creating pipeline and generating new opportunities within existing accounts.
• Strong commercial judgment and problem-solving ability.
• Ability to build executive-level relationships across complex organizations.
• Strong written, verbal, and analytical skills, including the ability to explain and simplify complex concepts.
• Highly self-motivated and organized, with the ability to manage multiple priorities in a fast-paced, innovative environment.

Nice To Haves

• Sales, SDR/BDR, or account executive experience is strongly preferred.
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion is strongly preferred.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build strong, multi-threaded relationships with key stakeholders and decision-makers.
• Drive upsell, cross-sell, and expansion opportunities within existing accounts.
• Prospect within the book of business to expand contractual opportunities across teams, departments, and use cases.
• Lead renewal and commercial conversations, including pricing, terms, and negotiation.
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes.
• Identify customer challenges early and work cross-functionally to solve them.
• Coordinate internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes.
• Maintain forecasting discipline and pipeline visibility across the book of business.
• Represent Reachdesk confidently and professionally in executive-level discussions.

Benefits

• Competitive salary with generous stock options.
• 401(k) with employer match.
• Medical, dental, and vision insurance, including mental health support and fast access to care.
• Flexible PTO that increases with tenure, plus extra flexibility for unexpected life events.
• A collaborative culture with innovative, fun, and ambitious people.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed