Commercial Account Manager

Global Industrial•Robbinsville Township, NJ

3d•Onsite

About The Position

Global Industrial is seeking a Commercial Account Manager to develop and manage customer accounts through a customer-focused sales approach. The role involves planning and executing territory and account strategies, researching customers and markets, building client relationships, understanding customer needs, and identifying opportunities to increase sales through prospecting, cross-selling, and upselling. The Account Manager provides tailored service, product guidance, and recommendations that help customers achieve their goals and improve profitability and service. The position requires regular in-office attendance. Global Industrial describes its culture as collaborative and accountable, with an emphasis on performance-based recognition, career growth, and internal mobility.

Requirements

Bachelor’s degree in business or marketing, or at least 2 years of telephone business-to-business sales experience.
Knowledge of inside sales, including cold calling, business development, customer qualification, and customer acquisition.
Superior sales planning and business development skills.
Excellent written and verbal communication and presentation skills.
Strong computer skills, including proficiency with Microsoft Word, Outlook, PowerPoint, and CRM software.
Self-motivation and superior problem-solving and negotiation skills.
Ability to prioritize sales efforts and activities effectively.
Excellent organization and time-management skills.
Regular in-office attendance is an essential function of the job.

Responsibilities

Develop and manage a tactical account and territory sales plan.
Analyze clients’ needs, values, purchasing behavior, and motivations; research competitors and markets.
Execute account-penetration and sales strategies, including prospecting, cold calling, identifying decision makers, and determining buying criteria.
Set and manage daily, weekly, and monthly goals; prioritize tasks and use time and available resources effectively.
Use sales planning tools and pipeline management processes to achieve business objectives and goals.
Build trust and credibility with clients and engage them to understand their processes and priorities through strategic questioning.
Help customers find solutions that support their goals and provide added value.
Research and recommend ways to improve customer profitability and service.
Network to develop new opportunities and identify cross-selling and upselling opportunities.
Provide superior, tailored customer service based on customers’ needs and buying habits, with courteous and timely follow-up.
Maintain knowledge of the industry and products, stay abreast of industry trends, and use internal resources to learn about new product offerings.
Communicate effectively with customers verbally and in writing, including through business letters and emails; ask informed questions to determine needs and persuade customers.