Account Manager Jobs

About The Position

Requirements

• Full training provided – no experience required

Responsibilities

• Serve as the primary point of contact for assigned client accounts, providing prompt and professional support via phone, email, and chat.
• Troubleshoot and resolve service issues including missed pickups, delayed deliveries, claims, and lost package investigations.
• Educate clients on best practices for using Ship Sticks, including order placement, tracking, and packaging guidelines.
• Support onboarding and training of new client contacts to ensure a smooth start and consistent experience.
• Monitor active shipments to proactively identify and address potential issues before they escalate.
• Coordinate box and supply fulfillment to ensure clients receive the materials they need in a timely manner.
• Maintain detailed records of client interactions and resolutions using internal systems (e.g., CRM, Zendesk).
• Collaborate with internal departments (e.g., Operations, Claims, Logistics) to align on timely issue resolution and service enhancements.
• Track and analyze client usage trends to identify opportunities for increased engagement and service adoption.
• Promote efficient service usage, encouraging clients to streamline their shipping process with our tools and features.
• Strengthen client relationships through consistent, proactive communication and dependable service support.

Benefits

• Competitive pay with bonus opportunities
• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid vacation
• Supportive team environment
• Opportunities for career advancement