Account Manager- Wealth Management Advisory

Northern Trust•Phoenix, AZ

About The Position

The Account Manager coordinates account administration for complex client relationships involving fiduciary, investment management, estate settlement, guardianship, and/or custody accounts. The role manages client service requests and issues, keeps clients informed about resolution steps and account status, and works with internal service partners to execute account changes and transactions. It requires working knowledge of governing documents, account agreements, business applications, and client online tools. The position supports Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with account acceptance, discretionary request analysis and processing, compliance management, annual account reviews, business development, and client presentations. The Account Manager ensures appropriate documentation is collected and imaged, systems information is current, fees are accurately set up and reviewed, and services and communications are documented. The role may serve as a subject matter expert and mentor to junior employees, and may oversee daily operational activities and junior staff work, without being a formal management role. Northern Trust describes its workplace as flexible and collaborative, with an inclusive culture and an emphasis on service, expertise, integrity, and community engagement.

Requirements

Excellent oral and written communication skills.
In-depth functional or industry knowledge of personal trust, estate, guardian, and advisory services and products, usually acquired through related work experience.
Knowledge of internal bank trust functions.
Analytical, problem-solving, and organizational skills.
Flexibility and adaptability to change.
Technical skills and systems knowledge, such as PeopleSoft.
Applicants must be authorized to work in the United States without employment-based visa sponsorship now or in the future.

Nice To Haves

A college or university degree and/or relevant proven work experience.
Five to seven years of experience in financial servicing or related experience or credentials.

Responsibilities

Coordinate administration of fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
Coordinate resolution of client issues and inform clients of steps taken to address requests or problems.
Develop and maintain working knowledge of governing documents and account agreements.
Receive service requests from clients and partners, communicate them to service partners, and obtain information needed to facilitate service changes or transactions.
Oversee action plans for client servicing events, ensure their execution and follow-up, and regularly update clients about account setup or status, document requests, and other information.
Engage the Client Support Services Team in client servicing events, account opening and closing, cash movement, and fee setup.
Identify service-efficiency enhancements, process improvements, and proactive ways to improve service delivery.
Maintain working knowledge of business applications used for relationship management, including client online tools.
Assist Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with account acceptance, discretionary request analysis and processing, compliance management, and annual account reviews.
Ensure appropriate documentation is collected and imaged, systems information is current, fees are accurately set up and reviewed, and services, specialized procedures, and ongoing written client communications are documented.
Assist with business development and client presentations.
Serve as a subject matter expert and mentor to more junior employees.
May manage daily operational activities and supervise the day-to-day work of junior employees.