Sr Account Manager, Wealth Management Advisory

Northern Trust•Lake Forest, IL

1d•$74,200 - $126,200

About The Position

The Account Manager maintains client relationships by coordinating the administration of complex fiduciary, investment management, estate settlement, guardianship, and/or custody accounts. The role establishes and maintains accounts, responds to client inquiries, creates action plans and reports, and oversees transaction processing in coordination with the Client Support Services Team. The Account Manager also supports Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with client requests, meetings, business development, and client presentations. The position requires sound technical expertise and broader knowledge of related areas. The successful candidate can serve as a subject-matter expert and mentor to junior employees, facilitate discussions, and reach decisions. The role may include managing daily operational activities and supervising junior employees’ day-to-day work, but it is not a formal management role.

Requirements

Excellent verbal and written communication skills.
Analytical, problem-solving, and organizational skills.
Flexibility and adaptability to change.
Technical skills and systems knowledge, such as Microsoft Office.
Five to seven years of experience in financial servicing or related experience/credentials preferred.

Nice To Haves

Industry knowledge of personal trust, estate, guardian, and advisory services and products, usually acquired through related work experience.
A college or university degree and/or relevant proven work experience.
Five to seven years of experience in financial servicing or related experience/credentials.

Responsibilities

Coordinate account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
Develop and maintain working knowledge of governing documents and account agreements.
Receive service requests from clients and partners, communicate them to service partners, and obtain information needed to facilitate service changes or transactions.
Coordinate resolution of client issues and inform clients of the steps taken to address requests or problems.
Develop appropriate action plans for client servicing events, ensure their execution and follow-up, and communicate regularly with clients about account setup or status, document requests, and other information.
Engage the Client Support Services Team in client servicing events, account opening and closing, cash movement, and fee setup.
Assist relevant advisors and administrators with account acceptance, discretionary request analysis and processing, compliance management, and annual account reviews.
Ensure appropriate documentation is collected and imaged, system information is up to date, fees are accurately set up and reviewed, and services, specialized procedures, and ongoing client communications are documented as appropriate.
Develop and maintain working knowledge of business applications critical to relationship management, including client online tools.
Assist relevant advisors and administrators with business development and client presentations.
Identify service-efficiency enhancements, process improvements, and opportunities to improve service delivery through creative and proactive measures.
Serve as a subject-matter expert and mentor to more junior employees.
May manage daily operational activities and supervise the day-to-day work of junior employees.

Benefits

Retirement benefits, including a 401(k) and pension.
Health and welfare benefits, including medical, dental, vision, spending accounts, and disability coverage.
Paid time off.
Parental and caregiver leave.
Life and accident insurance.
Other voluntary and well-being benefits.
A discretionary bonus program that may include an equity component.

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