Account Manager- Wealth Management Advisory

Northern Trust•Phoenix, AZ

About The Position

The Account Manager coordinates account administration and client servicing for complex wealth management relationships, including fiduciary, investment management, estate settlement, guardianship, and custody accounts. The role handles client requests and issues, communicates progress and resolution, and maintains working knowledge of governing documents, account agreements, and business applications used in relationship management. The Account Manager coordinates service events, account opening and closing, cash movement, and fee set-ups with client support partners. The role supports Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with account acceptance, discretionary requests, compliance management, annual reviews, documentation, systems updates, fee reviews, and ongoing client communications. It also contributes to business development and client presentations, identifies improvements to service delivery, and may mentor junior employees or oversee their day-to-day work without holding a formal management role.

Requirements

Excellent oral and written communication skills.
In-depth functional or industry knowledge of personal trust, estate, guardian, and advisory services and products, usually acquired through related work experience.
Knowledge of internal bank trust functions.
Analytical, problem-solving, and organizational skills.
Flexibility and adaptability to change.
Technical skills and systems knowledge, such as PeopleSoft.
Authorized to work in the United States without current or future employment-based visa sponsorship.

Nice To Haves

A college or university degree and/or relevant proven work experience.
5–7 years of experience in financial servicing or related experience/credentials.

Responsibilities

Coordinate administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
Coordinate resolution of client issues and inform clients of the steps taken to resolve requests or problems.
Develop and maintain working knowledge of governing documents and account agreements.
Receive service requests from clients and partners, communicate them to service partners, and obtain information needed to facilitate service changes or transactions.
Oversee action plans for client servicing events, ensure execution and follow-up, and regularly communicate account set-up or status, document requests, and other information to clients.
Engage the Client Support Services Team to execute client servicing events, account opening and closing, cash movement, and fee set-ups.
Identify service efficiency enhancements, process improvements, and proactive measures to improve service delivery.
Develop and maintain working knowledge of business applications used for relationship management, including client online tools.
Assist relevant advisors and administrators with account acceptance, discretionary request analysis and processing, compliance management, and annual account reviews.
Ensure appropriate documentation is collected and imaged, system information is up to date, fees are accurately set up and reviewed, and services, specialized procedures, and client communications are documented as appropriate.
Assist advisors and administrators with business development and client presentations.
Serve as a subject matter expert and mentor to junior employees.
May manage daily operational activities and supervise the day-to-day work of junior employees, without formal management responsibility.
Facilitate discussions and reach decisions.