Sr Account Manager, Wealth Management Advisory

Northern Trust • Lake Forest, IL

2d

About The Position

The Account Manager maintains client relationships by coordinating administration of complex fiduciary, investment management, estate settlement, guardianship, and/or custody accounts. The role establishes and maintains accounts, responds to client inquiries, develops action plans and reports, and oversees transaction processing in coordination with the Client Support Services Team. The Account Manager assists Wealth Management Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with client requests, meetings, business development, and client presentations.

The successful candidate serves as a subject-matter expert and mentor to junior employees, may manage daily operational activities and supervise their day-to-day work without holding a formal management role, and is able to facilitate discussions and reach decisions. The role calls for technical expertise, broader knowledge of related areas, and work products that require less revision.

The position requires excellent verbal and written communication, analytical, problem-solving, organizational, technical, and systems skills. Experience with personal trust, estate, guardian, and advisory services and products is preferred. A college or university degree and/or relevant proven work experience is preferred, as is 5–7 years of experience in financial servicing or related experience or credentials.

Applicants must be authorized to work in the United States without employment-based visa sponsorship now or in the future. Northern Trust describes its work culture as flexible and collaborative and states that it is committed to an inclusive workplace and community support.

Requirements

• Excellent verbal and written communication skills.
• Analytical, problem-solving, and organizational skills.
• Technical skills and systems knowledge, such as Microsoft Office.
• Applicants must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future.

Nice To Haves

• Industry knowledge of personal trust, estate, guardian, and advisory services and products, usually acquired through related work experience.
• A college or university degree and/or relevant proven work experience.
• Five to seven years of experience in financial servicing or related experience or credentials.

Responsibilities

• Coordinate administration of complex fiduciary, investment management, estate settlement, guardianship, and/or custody accounts.
• Develop and maintain working knowledge of governing documents and account agreements.
• Receive client and partner service requests, communicate them to service partners, and obtain information needed to facilitate service changes or transactions.
• Coordinate resolution of client issues and inform clients of steps taken to resolve requests or problems.
• Develop appropriate action plans for client servicing events, ensure execution and follow-up, and regularly communicate account setup, status, document requests, and other information to clients.
• Engage the Client Support Services Team in client servicing events, account opening and closing, cash movement, and fee setup.
• Assist Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with account acceptance, discretionary request analysis and processing, compliance management, and annual account reviews.
• Ensure appropriate documentation is collected and imaged, systems information is current, fees are accurately set up and reviewed, and services, specialized procedures, and ongoing written client communications are documented as appropriate.
• Develop and maintain working knowledge of business applications used for relationship management, including client online tools.
• Assist advisors and administrators with business development and client presentations.
• Identify service efficiency enhancements, process improvements, and ways to improve service delivery.
• Serve as a subject-matter expert and mentor to junior employees.
• May manage daily operational activities and supervise the day-to-day work of junior employees, without serving in a formal management role.
• Facilitate discussions and reach decisions.

Benefits

• Retirement benefits, including a 401(k) and pension.
• Health and welfare benefits, including medical, dental, vision, spending accounts, and disability coverage.
• Paid time off.
• Parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.
• Discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed