Account Manager

Schill Grounds Management • North Ridgeville, OH

4d

About The Position

The Account Manager/Client Care Specialist manages client accounts, focusing on client retention, enhancement sales, new contract sales, business development, and production planning and oversight. The role ensures client satisfaction while supporting the production department in delivering work using horticulturally appropriate and time-efficient methods. It also includes winter responsibilities with the snow operations team. Employees are expected to support the company’s purpose and demonstrate its core values.

The position involves meeting with clients to sell landscape maintenance, enhancement, and snow removal services; preparing estimates and proposals; conducting customer site visits and regular phone contact; directing landscape crews; planning daily activities; and reviewing progress, sales goals, and performance with the Branch Manager and Operations teams. Employees must follow company policies and procedures and perform other duties as assigned.

Requirements

• Valid driver’s license with a record acceptable under fleet insurance requirements.
• Ability to pass a drug and alcohol test.
• Degree in landscape management or horticulture, or equivalent experience.
• Five years of experience with landscape maintenance.
• Strong computer skills, including Microsoft and other CRM systems.
• Expert knowledge of landscape maintenance standards and knowledge of plant material and installation standards.
• Exceptional written and verbal communication skills with coworkers and clients.
• Project management and organizational skills.
• Positive attitude and ability to work cooperatively in a team environment.
• Self-motivated, highly organized work style.
• Excellent interpersonal skills and an outgoing personality.
• Ability and willingness to drive or travel locally as needed.
• Flexibility to work extended hours and/or weekends as schedules may vary.
• Ability to work outdoors in varied weather conditions, including rain, snow, sun, extreme cold, and heat.

Nice To Haves

• Certified Landscape Professional or Certified Landscape Technician.

Responsibilities

• Introduce and meet with new and existing clients to sell commercial landscape maintenance contracts, enhancement services, and snow removal contracts.
• Prepare estimates and proposals for presentation to clients.
• Make daily customer site visits and maintain regular phone contact to support service quality and customer satisfaction.
• Direct landscape crews on maintenance service orders using a detailed, planned approach.
• Offer additional services to educate customers and build confidence in enhancing their landscape investment.
• Schedule and plan daily activities.
• Meet regularly with the Branch Manager and Operations teams to review progress, sales goals, and performance.
• Follow company policies and procedures.
• Perform other duties as assigned.
• Participate in winter responsibilities with the snow operations team, including snow removal activities.

What This Job Offers

• Job Type: Full-time