Territory Account Manager - North Bay

Heartflow•Napa, CA

7h•Remote

About The Position

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease. Its AI-driven, non-invasive cardiac technology supports clinicians in identifying coronary stenoses, assessing coronary blood flow, and characterizing coronary atherosclerosis. The Territory Account Manager (TAM) represents Heartflow within a defined geographic region and helps customers succeed with its cardiovascular diagnostic technology. The TAM drives adoption through referring-physician networks and works proactively with accounts to provide support, education, and solutions that build customer satisfaction. This is a customer-facing role focused on engagement with cardiologists, primary care physicians, nurse practitioners, and other healthcare professionals. The position is based from a home office and involves approximately 20–25% travel. The role develops and executes business-development plans for strategic accounts, coordinates internal resources and customer programs, and increases use of Heartflow technology in assigned accounts. Performance is assessed against account quota, cCTA growth, and FFRct penetration and case growth.

Requirements

Proven sales skills and a track record of sales achievement.
Ability to learn clinical and technical information quickly and communicate it to customers.
Ability to develop relationships with account stakeholders, including administrators, cardiologists, referring-physician practices, hospital marketing teams, and other strategic personnel.
Customer-focused mentality.
Ability to explain medical technologies to referring physicians and healthcare professionals.
Self-motivated, with the ability to initiate, organize, and complete projects.
Excellent problem-solving ability, especially under pressure.
Extremely strong work ethic.
Ability to work effectively in a cross-functional team and with customers from a range of technical and clinical backgrounds.
Excellent verbal and written communication skills and professional etiquette.
Experience with Salesforce.com or a similar CRM.
A four-year degree and at least 5 years of related sales or clinical experience, or a two-year degree and at least 7 years of related sales or clinical experience.

Nice To Haves

Experience building and supporting strong clinical programs.
Knowledge of cardiac patient pathways and diagnostic technology.
A degree in Science, Medical, Business, Marketing, or a Technical field.
Prior experience in medical devices, cardiology pharmaceuticals, cardiology radio-pharmaceuticals, hospitals, or medical software.
Experience introducing new cardiovascular technologies into hospitals.

Responsibilities

Develop and execute business-development plans for key strategic Heartflow accounts in collaboration with account stakeholders.
Drive growth and adoption of a cCTA and FFRct clinical pathway within strategic accounts.
Coordinate cross-functional collaboration and resources across Heartflow, including Territory Sales, Marketing, Market Access, CT Apps, Product Development, and Clinical teams.
Develop and support customer programs, which may include leadership and physician mentor involvement, dinner programs, VIP visits, CT Pathway roadshows, and referring-physician office meetings.
Build and maintain relationships with referring physicians and other key clinical and account stakeholders.
Educate customers about Heartflow’s value proposition through presentations and discussions with referring physicians.
Promote Heartflow and build customer advocacy to increase referrals and adoption.
Meet or exceed quota for strategic accounts within existing customer locations.
Increase cCTA growth through conversion of non-invasive tests and improve FFRct penetration and case growth over baseline in assigned accounts.
Coordinate field and headquarters resources to support customers, program development, sales, marketing, education, and training.