Key Account Manager - Hematology - North Central Territory

EVERSANA•Minneapolis, MN

About The Position

The EVERSANA/Citius Oncology Key Account Manager manages a defined U.S. geography to support the launch of Lymphir to hematology-oncology and dermatology practices, including practices and academic institutions in the territory. The role is responsible for achieving sales goals, building and maintaining customer and stakeholder relationships, and communicating scientific, reimbursement, and business information in a customer-focused, compliant, and ethical manner. The position develops and executes territory business plans, analyzes performance and market trends, prioritizes field activities, manages territory budgets, and uses CRM and other company systems. It also supports customers with reimbursement, J-code, payer, and HUB-related needs, while maintaining knowledge of patient services, disease states, clinical data, competitive products, and developments in oncology. The Key Account Manager collaborates with oncology experts, medical affairs, and cross-functional teams, and is expected to adapt effectively in an evolving start-up organization.

Requirements

Bachelor’s degree in a related field.
Minimum 5 years of hematology/oncology or rare disease experience.
Strong understanding of oncology products, treatment modalities, and the oncology market landscape.
Understanding of the hunters mindset in a rare disease space.
Strong analytical skills to assess market dynamics, competitor activities, and oncology trends, and to gather and interpret data for regional strategic decisions.
Understanding of patient claim data and its importance in identifying patients.
Significant understanding of infusion and buy-and-bill reimbursement.
Ability to sell face to face and virtually.
Strong knowledge of VEEVA systems.
Proven track record of managing and expanding key accounts.
Must have documentation of successful performance; national awards are referenced as evidence.
Ability to function effectively in an evolving start-up organization.

Nice To Haves

Proficiency working with specialty drugs through a HUB distribution model.
Launch experience.
In-depth knowledge of oncology treatments, therapeutic areas, and emerging oncology trends.
Existing relationships with key opinion leaders, hematologists/oncologists, dermatologists, and other oncology stakeholders.
Broad cross-functional experience in commercial roles such as marketing, sales operations, training, national or corporate accounts, managed markets, or hospital markets.

Responsibilities

Exceed assigned sales revenue goals and brand key performance objectives.
Deliver formal and informal presentations, communicating scientific, reimbursement, and business information to assigned targets using customer-centric selling skills and compliant, ethical practices.
Develop local, regional, and national key opinion leaders in the assigned territory.
Establish and maintain professional relationships with targeted medical centers, pharmacies, physicians, medical staff, allied healthcare professionals, and other key stakeholders.
Maintain expertise in patient-related services and guide healthcare professionals and accounts on those services.
Maintain relevant disease-state knowledge and knowledge of competitive products, and understand clinical data relevant to compliant product promotion.
Analyze performance, business trends, and promotional and in-service budgets; develop and execute business plans to optimize Lymphir’s commercial potential.
Prioritize field activities across a large territory to maximize effort.
Prepare reports and presentations for management as required.
Use the CRM system to improve efficiency and effectiveness.
Accept and incorporate coaching feedback, and take ownership of continued professional development.
Sell both face to face and virtually using platforms such as Zoom, Teams, or teleconferencing.
Manage the territory budget within company guidelines and appropriately use sales operations and corporate information systems.
Implement strategic plans specific to Lymphir and tailor sales messages to the challenges and opportunities of the oncology market.
Support customers with reimbursement, J-code, and payer issues; communicate the Lymphir HUB support available to customers.
Stay abreast of oncology developments and collaborate with oncology experts, medical affairs, and internal cross-functional teams.
Coach representatives working with a Patient Support Service HUB.