HIF Account Manager

Conner Strong & Buckelew•Camden, NJ

1d•$75,000 - $100,000

About The Position

The HIF Account Manager supports the Executive Director in administering eight Health Insurance Funds and one County Insurance Commission Health program. The position manages operational, financial, and strategic activities including underwriting, budgeting, rate development, vendor and committee coordination, regulatory support, and broker service. It serves as a central resource to internal teams, Fund leadership, and external partners to help ensure effective, compliant Fund operations and long-term stability. The Account Manager supports Fund administration and leadership, Executive Committee meetings, new-member underwriting, annual budgets and financial planning, accounting coordination, rate renewals, RFPs, wellness grants, reorganizations, and surplus and dividend planning. The role also supports brokers, legislative and regulatory responses, audits and state examinations, and oversees the work of the Assistant Account Manager. The position attends meetings at company and client facilities and is available as an on-call contact outside regular working hours. The working environment is an office with a moderate noise level. The role may require flexible hours and regular travel to other Conner Strong buildings and client work sites.

Requirements

Minimum of five years of middle market and/or large group Employee Benefits service experience gained from a leading brokerage or consulting firm is strongly preferred.
Experience analyzing and designing Health & Welfare plans, with strong technical knowledge and the ability to develop strategies and negotiate appropriate marketplace placements.
Demonstrated knowledge of self-insured and fully insured plans.
Experience with private and public sector clients.
Experience in plan cost analysis, claim analysis and reconciliation, and financial evaluation.
In-depth knowledge of compliance and benefit plan regulatory issues.
Ability to develop and manage relationships at all levels within the Employee Benefits/Conner Strong organization and with outside clients and carriers; flexibility in dealing with others.
Excellent organizational, communication, decision-making, interpersonal, collaborative, and consultative skills, with the ability to multitask under pressure.
Ability to negotiate, influence, and meet deadlines with minimal support from a supervisor.
Strong business acumen and demonstrated leadership and relationship-management capabilities.
Proficiency in Microsoft Word, Excel, PowerPoint, and Access.
Bachelor's degree or equivalent business experience required.
Authorized to work in the United States on a full-time basis without Company sponsorship.

Responsibilities

Assist the Executive Director with the daily administration of eight Health Insurance Funds and one County Insurance Commission Health program, ongoing operations, special projects, and priority initiatives.
Serve as a professional resource to internal teams, brokers, vendors, commissioners, and regulators; perform additional duties as delegated by the Public Sector Practice Leader, Executive Director, and Fund Commissioners or Executive Committee.
Attend Executive Committee meetings; help present reports and respond to questions; document takeaways and action items; and coordinate follow-up and other Committee support.
Coordinate underwriting for prospective new members among producers, the data team, underwriting, and the Executive Director; review submissions, verify rates and premiums, provide missing rate records, and assist with feasibility studies and implementation.
Coordinate the annual budget process with the Executive Director, Systems Analyst, data team, actuary, and underwriting team; gather and validate reports, obtain projections, help determine claim budgets, evaluate RFP responses for expense lines, and present budgets and funding options to committees.
Help members understand budget assumptions, assessments, and related financial impacts.
Communicate member activity, terminations, financial changes, professional fee updates, and other relevant information to Accounting; review Financial Fast Tracks; reconcile reports; and work with Fund Treasurers and Accounting on accounts receivable and payable.
Partner with the Executive Director to determine appropriate incurred-but-not-reported reserves.
Coordinate rate development after budget adoption, troubleshoot errors and inconsistencies, verify final rates, submit rates to the enrollment system provider, assist with rate audits, and keep stakeholders informed of renewal progress.
Provide rates to brokers and the Operations Manager as needed, correct rate errors, and respond to rate-related inquiries.
Define RFP scopes, develop and manage timelines, review submissions for compliance, and present results and recommendations to the Contracts Committee and Executive Committee.
Work with the Wellness Committee to determine the annual wellness budget; maintain grant guidelines and expense parameters; prepare budgets and recommendations; respond to grant requests and changes; and assist brokers with program administration and communication.
Prepare resolutions, the Risk Management Plan, and the Cash Management Plan for reorganizations; chair meetings when needed and facilitate voting.
Partner with the Executive Director to present and recommend surplus retention goals and dividend availability.
Respond to broker requests and service needs; respond to legislative changes affecting Fund operations; coordinate state inquiries and OPRA requests within statutory deadlines; and support internal audits and state examinations.
Mentor, delegate to, and oversee the Assistant Account Manager; assist the Executive Director with oversight, negotiation, and preparation of Fund Professional contracts.
Attend meetings weekly, monthly, quarterly, and yearly at Conner Strong and client facilities; be available as an on-call contact outside regular working hours; and perform other duties as assigned.