Account Manager

OnHires

13d • Remote

About The Position

The Account Manager will serve as the primary point of contact for routine client communication and help ensure projects and client requests move forward smoothly. The role manages a portfolio of approximately 20–30 accounts, building strong client relationships through regular check-ins, timely responses, proactive updates, and reliable follow-through. The Account Manager coordinates with SEO, development, and paid media specialists, tracks open requests and deliverables, handles routine issues independently, and escalates matters when appropriate. The position also involves organizing communications, tasks, and priorities in tools such as GoHighLevel and ClickUp, while learning the agency’s services and workflows to manage accounts with increasing independence. The role is remote in Latin America, full-time at approximately 40 hours per week, with working hours aligned to Pacific Time, generally around 8–9 AM to 4–5 PM PT, with some flexibility. Employment is as an independent contractor.

Requirements

• Around 3 years of experience in account management, client success, customer service, project coordination, or a similar client-facing role.
• Strong written and spoken English communication skills.
• Excellent organizational skills and ability to manage multiple clients and priorities.
• Proactive mindset and willingness to take initiative.
• Reliable follow-through and attention to detail.
• Confidence handling client requests, solving problems, and making decisions independently.
• Client-first approach and ability to build positive, lasting relationships.
• Adaptability and willingness to learn in a growing, evolving environment.

Nice To Haves

• Experience working at a digital marketing agency.
• Familiarity with Local SEO, website development, paid media, or AI-powered marketing solutions.
• Experience with GoHighLevel, ClickUp, or similar CRM and project management tools.

Responsibilities

• Build and maintain strong client relationships through regular check-ins, timely responses, and proactive communication.
• Serve as the primary point of contact for routine client questions, requests, and updates.
• Coordinate with internal SEO, development, and paid media specialists to keep client tasks moving forward.
• Track outstanding requests and follow up on deliverables to ensure nothing falls through the cracks.
• Contact clients regularly, identify potential concerns, and ensure they feel informed and supported.
• Handle routine issues independently, make sound decisions, and involve the founder or relevant team members when needed.
• Keep client communications, tasks, and priorities organized using tools such as GoHighLevel and ClickUp.
• Learn the agency’s services, workflows, and client needs to manage accounts increasingly independently.

Benefits

• Remote work and flexibility while collaborating with an international team.
• Opportunity to make a direct impact on client satisfaction and retention.
• Opportunity to work closely with the founder and a small, hands-on team.
• Exposure to SEO, web development, paid media, CRM systems, and AI-powered marketing.
• Opportunity to take ownership and shape client relationships and day-to-day account management.
• Opportunity to grow alongside a growing agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed