Account Manager

Taylor Corporation•North Mankato, MN

11d•$46,000 - $52,000

About The Position

Label Works, a division of Taylor Corporation, is seeking an Account Manager to provide customers with a positive, consultative, service-based experience. The Account Manager acts as a project-management liaison between customers and the manufacturing facility, ensuring projects are delivered on time and meet customer expectations while maintaining internal profitability goals. The role manages customer accounts, coordinates production schedules and updates, provides sales support, and works with internal experts to resolve issues. It also involves maintaining customer relationships, leading meetings and reviews, documenting account procedures, and supporting continuous improvement. The position may include directing and leading the work of others and mentoring less experienced team members. Candidates must be authorized to work in the United States without employer sponsorship. The anticipated annual salary range is $46,000–$52,000; the actual offer depends on factors such as qualifications, relevant experience, skills, education, credentials, and location.

Requirements

Excellent written and verbal communication skills.
Detail-oriented, with strong organizational skills and the ability to handle complex tasks.
Ability to solve problems effectively, respond to changing priorities, and coordinate multiple projects.
Self-starter mindset, enthusiasm for learning, team-player attitude, and ability to handle daily work with minimal management direction.
Relies on experience and judgment to plan and accomplish goals.
Proficiency in Microsoft PowerPoint, Excel, Word, and Outlook.
Must be authorized to work in the United States without employer sponsorship.

Responsibilities

Gather and understand job-specific requirements from customers and/or sales representatives and accurately enter jobs into production.
Communicate production schedules and updates to customers, proactively manage production milestone dates, and track production status to ensure orders ship on time.
Coordinate with internal subject matter experts to resolve issues and meet customer expectations.
Provide sales support for product, pricing, schedule, capacity, and production-related requests.
Manage multiple accounts, programs, projects, and tasks in a fast-paced environment.
Document and maintain account-specific standard operating procedures.
Lead regularly scheduled customer meetings about current order status, quality, and forecast opportunities.
Identify ways to streamline processes and reduce opportunities for error in support of continuous improvement.
Build and maintain strong relationships based on credibility, communication, and trust.
Facilitate internal and external project kickoff meetings and post-project reviews.
Prepare customer presentations, gather performance metric data, and present at customer business review meetings.
Partner with and mentor less experienced team members.
May direct and lead the work of others.
Ensure proper on-time billing and reporting updates to customers.
Create and maintain positive, strong relationships with customers and internal colleagues.