Account Manager

Otis•Allentown, PA

13d

About The Position

Otis Elevator Company is seeking an Account Manager responsible for territory sales, margin growth, and customer satisfaction in the Allentown, Pennsylvania territory. The role focuses on building and maintaining customer relationships, achieving sales objectives, retaining and renewing maintenance agreements, and developing repair opportunities. The Account Manager works with customers and internal teams to address concerns, identify growth opportunities, and provide feedback on market conditions. The position uses Otis sales tools and CRM to track opportunities, manage the pipeline, and forecast sales results.

Requirements

Bachelor’s degree or equivalent work experience.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Customer-centric approach and a strong desire to achieve customer satisfaction.
Ability to work in a highly team-oriented and dynamic environment.
Self-motivation and ability to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership, goal orientation, time management, and organizational skills.

Nice To Haves

2–4 years of experience in outside sales, property management, or HVAC sales.

Responsibilities

Prospect, build, and maintain customer relationships.
Achieve or exceed sales objectives and grow territory sales and margins.
Serve as a technical sales consultant to customers in the assigned territory.
Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
Manage and nurture account relationships to drive renewals and repair opportunities.
Conduct sales planners and needs assessments to inform account targeting, installed-base expansion, and renewal efforts.
Assist with customer concern resolution in coordination with Operations, including the Service Project Manager and Service Supervisor.
Partner with the branch business development sales team to identify business development opportunities.
Communicate competitive feedback and market dynamics internally to improve the solution set and refine messaging.
Use Otis sales tools and CRM to track opportunities and pipeline and provide accurate sales forecasts.

Benefits

401(k) plan with a generous company match and automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for employees and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits and adoption assistance.
Tuition reimbursement.
Service anniversary recognition and spot performance bonus opportunities.
Intensive training in technology, processes, and soft skills.
Employee Scholar Program sponsorship for degrees or certification programs.