Visual Manager Jobs

About The Position

Requirements

• High school graduate or equivalent.
• At least three years of event technology experience in a hospitality environment.
• At least three years of demonstrated managerial experience.
• Strong understanding of Layer 2 and Layer 3 TCP/IP networking principles.
• Knowledge of Layer 2 VLANs, including setup and configuration.
• Demonstrated knowledge of virtual private networks (VPNs).
• Strong technical aptitude.
• Excellent written and verbal communication skills with individuals at all levels of the organization and assigned properties.
• Ability to foster long-term relationships with internal teams and external partners.
• Demonstrated experience aligning team members behind common goals.
• Working knowledge of a variety of computer software programs.
• Continual attention to detail and ability to work in a fast-paced environment while managing multiple competing tasks and demands.

Nice To Haves

• CompTIA A+ certification is preferred.

Responsibilities

• Lead the planning and execution of venue-based networking needs while providing high-quality service to internal and external stakeholders.
• Train, manage, and develop team members in accordance with company SOPs, supporting customer service standards, team growth, and a culture of achievement.
• Communicate with clients and stakeholders about networking services and capabilities, coordinating with hotel sales as appropriate.
• Manage installation, configuration, and testing of equipment connected to the network, whether temporary or permanent.
• Assist with or approve network design and architecture for temporary circuits or wireless networks based on client specifications.
• Troubleshoot networking and AV equipment, including client laptops, and assist clients with technical issues.
• Organize and carry out networking activities while participating in AV activities, including sets, strikes, storeroom maintenance, customer service, and inventory maintenance.
• Participate in maintaining in-house networking systems.
• Manage the sales process to maximize business and revenue capture.
• Assist with technical client consultations, onsite visits, and conference calls.
• Coordinate with Sales and Operations management to configure and set up client networking needs before group arrival.
• Coordinate with Event Concierge and Sales Managers to document on-site networking additions and changes.
• Maintain accurate client event information in company business systems.
• Oversee inventory processes for networking equipment.
• Review daily invoices with clients and obtain signatures as needed.
• Immediately report lost, stolen, or damaged equipment to management.
• Keep company-occupied areas clean, organized, and up to company standards.
• Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
• Comply with company policies and procedures, safety protocols, and standard operating procedures.
• Direct and supervise exempt and non-exempt personnel, including interviewing, hiring, training, assigning and directing work, coaching, mentoring, performance appraisals, rewards and discipline, and resolving complaints and problems.
• Perform other duties as assigned.

Benefits

• Generous time off, including PTO, holidays, and sick/personal days.
• 401(k) with a contribution match.
• Health, vision, dental, and other insurance.