Senior Manager, Visual Merchandising & Retail Experience

Stoney Clover Lane•New York, NY

4d•$0 - $100,000•Hybrid

About The Position

Stoney Clover Lane is seeking a hands-on Senior Manager to lead visual merchandising and the in-store customer experience across its retail locations. The position spans everyday merchandising and windows, seasonal launches, collaborations, store openings, corporate events, pop-ups and special activations. It combines creative direction with practical execution, taking projects from concept and planning through sourcing, installation and launch-day readiness. The role involves substantial time on sales floors and at installations and events, in addition to desk-based work. The Senior Manager works closely with Store Managers, Retail Leadership, and the Creative, Marketing and Events teams to deliver a cohesive brand experience. The position is based at the NYC headquarters on a hybrid schedule of four office days and one remote day during non-travel weeks. Travel to company stores and off-site events is approximately 50% of the time. Evenings, overnights and weekends may be needed for floor sets, window installations, launches, openings and events.

Requirements

At least 5 years of hands-on visual merchandising experience, including at least 3 years in a management role in a multi-store retail environment.
Bachelor’s degree in Visual Merchandising, Design, Marketing or a related field, or equivalent professional experience.
Portfolio showing visual merchandising work personally conceived and executed, such as store displays, windows or retail activations.
Demonstrated ability to take creative concepts from idea to completed installation on time and on budget.
Hands-on installation skills, including setting floors, building windows, styling fixtures and working with props, tools and ladders.
Experience shaping customer-facing retail experiences beyond visual displays, such as store environments, customization or service moments.
Strong creative eye and understanding of color, composition, product presentation and visual storytelling.
Commercial understanding of how visual merchandising influences customer behavior and sales.
Ability to turn creative concepts into clear, actionable plans for others to execute.
Strong communication and collaboration skills, especially with Store Managers and cross-functional teams.
Excellent organizational and project management skills, including vendor, budget and production timeline management.
Proactive, solutions-oriented, hands-on approach.
Passion for fashion, accessories, design and memorable retail experiences.
Ability to stand and walk for extended periods, climb ladders, and lift and carry fixtures, props and product.

Responsibilities

Own visual merchandising direction across all retail locations, from concept through installation, maintaining a consistent and engaging brand experience.
Develop and execute merchandising strategies for everyday product presentation, seasonal collections, launches, collaborations and window displays.
Lead and physically install key floor sets, windows and seasonal changeovers, particularly at flagship locations and for major launches.
Create visual guidelines, floor plans, display mockups and merchandising directives for consistent implementation across stores.
Partner with Store Managers in stores to execute initiatives, train teams, provide feedback and offer ongoing support.
Conduct store visits and virtual reviews, maintain visual standards, resolve issues and ensure timely execution.
Adapt concepts to store layouts, inventory and customer needs while preserving brand consistency.
Balance visual storytelling with commercial goals, using product placement and displays to support engagement, discovery and sales.
Coordinate visual priorities with Retail and Merchandising teams based on product performance, inventory and selling opportunities.
Shape and implement the end-to-end in-store customer journey, including storefronts, entry areas, fitting rooms, customization stations, checkout and packaging.
Design, build and refine customization experiences, including patch bars, embroidery and personalization.
Partner with Retail Leadership to establish and roll out standards for atmosphere, music, lighting, signage and wayfinding.
Use customer feedback, store observations and sales data to identify and implement improvements to the in-store experience.
Collaborate with Events, Marketing, Creative and Retail teams on visual concepts for in-store and corporate events, pop-ups, activations and special experiences.
Own merchandising and styling for events and activations, including product presentation, layouts, signage, fixtures, props and setup.
Attend key events and activations to style, build and set up; manage load-in, installation and breakdown with on-site teams and vendors.
Create execution plans, mockups and setup guidelines for events that cannot be attended in person; review setup photos and direct corrections remotely.
Develop visual moments that enhance guest experience, showcase products and encourage engagement.
Translate campaigns, seasonal themes and brand storytelling into physical retail experiences with Creative and Marketing teams.
Develop creative ways to showcase products and customization offerings, including patches, embroidery and personalization.
Propose displays, windows, fixtures and visual moments with practical production and installation plans.
Ensure visual concepts reflect the brand aesthetic while remaining practical, scalable and executable across different spaces.
Manage planning, sourcing, production, shipping and installation of visual materials, signage, props and fixtures for stores and events.
Maintain an organized inventory of visual assets and identify opportunities to reuse and repurpose materials.
Manage visual merchandising budgets, vendor relationships, production timelines and deliverables, ensuring on-time and on-budget delivery.
Build and manage the visual merchandising calendar for seasonal transitions, launches and key retail moments.
Lead visual planning, build-out and installation for new store openings, remodels and temporary retail spaces.